Technical Enablement Lead, WWFE - Technical Enablement

Description

Does helping Solutions Architects and Customer Solutions Managers succeed, solving complex technical challenges, and delivering results with data-driven insights and thoughtful collaboration alongside a talented team reflect your strengths? Picture yourself at the forefront of AWS technical innovation, where your enablement strategies directly equip and enable technical field teams to transform how they serve customers and accelerate the delivery of customer outcomes.

Amazon Web Services is continuing to pioneer and transform our workforce and Worldwide Field Enablement is seeking a Technical Enablement Lead to equip and enable Solutions Architects and Customer Solutions Managers with the right tools, training, coaching, processes, & other enablement programs that enable AWS teams to better serve customers and grow the business. This role encompasses both designing project plans that will accelerate each initiative, while also tactically implementing each program individually and/or in concert with cross-functional team members.

The successful candidate will combine a solid understanding of cloud technologies with a keen eye for detail, and the ability to synthesize vast information while making it usable amongst a diverse technical field audience. This individual will work closely with the Tech Field and other cross-functional teams, examining existing capabilities while identifying new initiatives that would result in increased effectiveness including supporting go-to-market motions, executing technical onboarding and driving ongoing tooling and enablement adoption.

Experience with AI technologies is highly desirable. The ideal candidate will demonstrate success in driving adoption of customer-centric approaches that build strategic partnerships and deliver measurable business outcomes. They should excel at aligning technology solutions with customer missions while enhancing overall technical field and customer effectiveness.

The Tech Field Enablement Lead will be responsible for partnering with subject matter experts delivering ongoing development of technical training strategy and execution to AWS technical field teams. They'll have an opportunity to combine a passion for problem solving, coaching, and enthusiasm for technology to drive learning and establish positive customer relationships with new and tenured technical field employees. You will also work closely with many stakeholders (Technical Leadership, Business Operations, AWS Service Teams, and Project Managers) to discover and meet the objectives of the tech field.

Exceptional stakeholder relationship skills is a must for this role.

Experience with in organizations supporting technical teams is highly preferred.

Key job responsibilities

Key job responsibilities

* Leverage executive presence, business acumen, and enablement expertise to be a Trusted Advisor to AWS Technical Leaders, recommending strategic enablement initiatives, driving enablement tooling adoption, and delivering results.

* Create, execute, manage, and support personalized role-based technical learning sessions for new and existing tech field teams, supporting training needs; incorporate this content into existing Worldwide Field Enablement programs or deliver as net-new.

* Plan, facilitate, scale, and support existing technical onboarding, and ongoing training.

* For each initiative, demonstrate strong planning, communication, and end-to-end ownership leading progress against targeted objectives.

* Develop and curate cross-functional enablement resources for tech teams while leveraging existing resources for implementation of programs.

* Perform detailed needs assessments in collaboration with various stakeholders. Translate business needs into clear project requirements that inform scalable and repeatable initiatives with measurable business impact.

* Identify project roadblocks, research and present root-cause analysis, managing resolution and stakeholder communications.

* Implement metrics to measure impact, effectiveness, appropriateness, and utility of programs. Report on the effectiveness of enablement investments through dashboards.

* Maintain scheduled…