D365 Commerce & F&O Omnichannel Lead Consultant

Role description

D365 Commerce & F&O Omnichannel Lead Consultant

Consultant I

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at

You Are:

This senior role drives the configuration, integration, and deployment of Dynamics 365 Commerce (e-Commerce, POS, call center, and omnichannel) alongside F&O Finance and Supply Chain modules.

The opportunity:

• Lead requirements gathering, fit-gap analysis, and process design for Commerce scenarios including storefronts, POS, order management, payments, pricing, promotions, and returns across online/in-store channels.

• Configure D365 Commerce modules: site builder, product catalogs, assortments, channels, loyalty programs, and B2B hierarchies, integrated with F&O inventory, procurement, and finance.

• Design and test integrations between Commerce, F&O, Power Platform, and third-party systems (payment gateways, ERPs, shipping carriers) using dual-write, APIs, and Commerce Scale Units.

• Set up tax engines, financial dimensions, and reporting for US nexus rules, Indian GST, and multi-currency settlements in global Commerce operations.

• Drive data migration for products, customers, pricing, and orders; support UAT, performance testing for peak sales volumes, and hypercare post-go-live.

• Conduct end-user training, change management, and optimization workshops for retail/Commerce stakeholders across USA/India time zones.

• Collaborate with technical teams on extensions (e.g., custom checkout flows) and contribute to pre-sales demos/RFPs for omnichannel solutions.

• Mentor juniors on best practices, release updates, and reusable Commerce assets for faster deployments.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• 8-10 years in retail/e-commerce/ERP consulting, with 5+ years hands-on in D365 Commerce, F&O integration, and 3+ full-lifecycle implementations.

• Delivered omnichannel projects for USA/India clients, including POS rollouts, headless e-commerce, and B2B portals with localization.

• Experience in Agile delivery, global teams, and high-volume transaction environments.

• Skills and Qualifications

• Bachelor s/Master s in Business, IT, or related;
Microsoft certifications (MB-340 Commerce, MB-300, MB-310) preferred.

• Expertise in D365 Commerce configuration, F&O linkages (sales/inventory/finance), and tools like Commerce HQ, Fabric, Power BI for retail analytics.

• Strong process knowledge: order-to-cash, promotions, warranties, call center order capture.

• Excellent communication for cross-functional workshops and documentation in global contexts.

• Behavioral Competencies

• Business-savvy innovator prioritizing OOTB over custom dev for scalable Commerce solutions.

• Collaborative leader thriving in distributed USA/India teams with customer-centric focus.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role

Location:

Washington

Compensation Range: $88,000-$132,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k)…