Senior Technical Program Manager - GenAI and Strategic Initiatives, Field Engineering

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

We're looking for an experienced Senior Technical Program Manager with deep AI expertise to join our Field Engineering (FE) team. This role will drive organizational effectiveness through hands-on development of AI-powered tools, automation, and knowledge systems that transform how our FE organization operates. You will be the technical force multiplier for our team, building innovative solutions using AI technologies to streamline processes, enhance engineering analysis, and accelerate availability solutions.

This role requires expertise in generative AI technologies, hands-on experience building with Amazon Quick Sight (including knowledge spaces, flows, and Quick Pages), and the ability to translate business needs into technical solutions. You will own the technical roadmap for AI innovation within our FE organization, compile monthly business reviews, and serve as technical program manager for cross-functional initiatives across FE.

You must be passionate about leveraging AI as a daily force multiplier-not just for writing and chatting, but for automating repeatable work, performing analysis, and accelerating action. You should be energized by prototyping new capabilities, turning one-off ideas into durable team assets, and continuously raising the bar for how AI can enhance operations.

Key job responsibilities

* Build and maintain AI-powered tools and automation using Amazon Quick Sight, Kiro, and other generative AI technologies to streamline processes

* Design and implement shared spaces in Amazon Quick Sight, ensuring playbooks and knowledge bases are discoverable and reusable across field and partner teams.

* Prototype innovative solutions using Quick Pages, Kiro, and emerging AI environments, transforming experimental ideas into production-ready team assets.

* Own and maintain the organizational AI roadmap for FE, identifying opportunities to leverage AI technologies for operational excellence.

* Serve as technical program manager for cross-functional projects across FE and partner teams, driving execution and stakeholder alignment.

* Partner with engineers to translate business requirements into technical solutions, architecting scalable mechanisms that enhance organizational effectiveness.

* Design and implement field enablement programs leveraging AI technologies, including automated training materials, intelligent workflows, and self-service tools.

* Identify and automate repeatable work across the FE organization, using generative AI to eliminate manual processes and accelerate team velocity.

* Drive adoption of AI tools and best practices across the organization, serving as technical advisor and champion for AI-powered innovation.

A day in the life

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