Learning Management System; LMS Administrator

Position: Learning Management System (LMS) Administrator
YOU ARE... a detail oriented, highly organized learning systems professional who enjoys managing the day to day responsibilities of running a learning management system (LMS) as well as engaging with other training professionals to ensure consistent processes are followed and best practices are shared. You take pride in ensuring accuracy, creating reliable processes, managing learner pathways, converting basic materials into training assets, and making sure learner records are efficiently captured and organized.

You're naturally curious, comfortable learning how new systems work, and eager to find ways to improve efficiency. As a strong team player, you're always willing to pitch in, juggle multiple priorities, and help create solutions that will improve the learner experience.

WE ARE... a small but mighty learning and development team that creates and delivers impactful learning experiences for employees across the enterprise. As part of Weyerhaeuser's Talent, Inclusion, Communications and Culture organization, we develop and support learning initiatives that help employees grow, stay compliant and perform effectively in their roles. Our team values collaboration, continuous improvement and practical innovation. We believe that learning management systems are foundational to employee development and operational excellence, and we're looking for someone to join us as we continue to evolve our learning ecosystem at Weyerhaeuser.

Note:

Weyerhaeuser is in the process of migrating to a new LMS as part of a company wide program to implement UKG as our new cloud-based Human Capital Management (HCM) system. The successful candidate for this role will assist in this migration, which will go live later this year, and then be the primary LMS administrator afterward (see more detailed responsibilities below).

This role reports to our Sr. Manager, Business and Enterprise Learning & Development and is a hybrid position based out of our Seattle HQ location (must be on site Tuesday, Wednesday, and Thursday).

Key Responsibilities

* Responsibilities during content migration to new LMS

* Support the configuration and setup of a new UKG Pro Learning (Schoox) LMS, including course setup, learning paths, certifications and reporting dashboards.

* Perform hands-on content migration and support user provisioning and system integrations with other HR tools.

* Validate migrated data and content to ensure accuracy, functionality and compliance requirements are met.

* Support testing activities (QA and UAT) for LMS features and integrations.

* Collaborate with the program's Organizational Change Management team to create training materials, user guides and communication plans for LMS adoption.

* Support onboarding sites to the new LMS, advising local training administrators and providing training and support to ensure successful adoption.

* Provide post-implementation support by troubleshooting issues and optimizing system performance.

Ongoing Responsibilities post migration

* LMS Administration

* Perform day to day LMS administration, including maintenance, upgrades and feature enablement

* Manage user accounts, roles, permissions, enrollments, learning paths and certifications

* Configure and test system updates, new features and vendor releases

Content, Learning Paths & Certification Management

* Upload, test, publish and archive learning content in alignment with established standards and processes

* Build and maintain learning paths and certifications aligned to role and compliance needs

* Collaborate with members of the learning team to support training development, training material conversion, and training deployment.

Reporting, Analytics & Data Management

* Generate standard reports and dashboards to track completion data, summarize training evaluations, support compliance audits and reveal learning insights

User Support

* Support a "Community of Practice" for local site LMS admins to help ensure alignment on training governance processes and practices across the company

* Provide system support and troubleshooting for users and administrators, escalating issues when appropriate

* Create and maintain documentation, job aids and reference materials for users and local admins

* Identify opportunities and solutions to improve system efficiency, reliability and the overall learning experience

* 3 years of experience administering or supporting an LMS or related system

* General knowledge of learning content standards (e.g. SCORM, xAPI)

* General understanding of learning processes and technologies, including SCORM/AICC, course management, compliance training, certifications and reporting.

* Ability to manage multiple requests and priorities while meeting deadlines and maintaining attention to detail

* Ability to work independently while following established processes and standards

* Previous experience working closely with HR, L&D and/or IT partners

* Bachelor's degree required

Preferred Qualifications

* Experience working with large-scale HR systems in…