Sr. Director Product & Design

The Sr Director, Product & Design leads the definition, strategic direction and execution of product and design initiatives across the Provation GI portfolio. This role drives innovation, user-centered design, and cross-functional collaboration to deliver scalable, compliant, and impactful solutions. This is a high impact role requiring a dynamic, results driven and customer centric leader.

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* Key Responsibilities:

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* ** Product Strategy & Vision*
* + Shape, communicate, and execute a compelling product strategy, aligning with customer needs and company objectives

+ Define and own the product vision and multi-year roadmap, managing trade-offs and prioritization between core platform, new product development, and innovation to drive adoption, customer satisfaction, retention, and global growth

+ Represent the voice of the customer through direct engagement and research

+ Anticipate shifts in healthcare delivery, reimbursement, regulation, and technology

+ Champion use of AI in how we work and what we deliver

** Design Leadership*
* + Champion deep customer and user understanding to elevate design thinking and user-centered innovation

+ Ensure design and product teams create intuitive, workflow-aligned, and accessible experiences that reduce cognitive and administrative burden

+ Guide design execution across product teams

+ Establish and evolve design systems and UX standards; scale design without sacrificing quality as product lines expand.

** Stakeholder Management & Relationship Building*
* + Build strong relationships with internal stakeholders, including senior leadership and cross-functional teams, to ensure product alignment with company objectives.

+ Align product goals with broader organizational initiatives.

+ Establish and maintain relationships with external customers and partners to inform product development and ensure customer satisfaction.

+ Facilitate agile delivery and iterative development

+ Partner closely with Engineering to ensure scalable, reliable, and maintainable solutions.

+ Support go-to-market readiness by ensuring products are compelling, demonstrable, and well-positioned.

** Analytics & Market Insight*
* + Translate market insights into differentiated product offerings

+ Leverage data to inform product decisions and measure impact

+ Drive continuous improvement through feedback loops

** Delivery Excellence & Process Improvement:*
* + Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data.

+ Ensure delivery predictability while allowing flexibility for discovery and iteration.

+ Use analytics to drive continuous product improvements and optimize user experiences.

+ Drive outcomes across adoption, customer satisfaction, retention, and financial growth.

** People Leadership*
* + Coach, mentor, and manage performance of product managers, product owners and designers to foster individual growth and accountability, ensuring alignment with organizational goals.

+ Recruit, develop, and retain top talent by building strong capabilities and creating clear career development pathways/providing opportunities for continuous learning and advancement.

+ Cultivate a high-performing culture that promotes engagement, collaboration, and continuous improvement across teams.

** Global travel up to 30%*
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* Required Qualifications:

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* _Education & Experience Guidelines_

+ Bachelor's Degree required;
Master's degree preferred

+ 10+ years relevant Healthcare SaaS experience, with 5+ years in senior leadership roles managing multi-disciplinary product teams

+ Proven success delivering SaaS solutions in healthcare or regulated industries

+ Expertise in agile methodologies and digital product lifecycle

+ Experience leading and mentoring global teams and partnering across functions and geographies

+ Familiarity with product-led growth principles and customer-centric, data-driven product development

+ Experience leveraging AI and automation to enhance product capabilities and streamline workflows

+ Ability to travel domestic & international 30% is required.

** Other Knowledge, Skills, Abilities or

Certifications:

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* + Knowledge of HIPAA, HL7,…