Desktop Support Technician II- OMFC

Are you passionate about technology and ready to make a difference? We are seeking a skilled Desktop Support Technician to join our team in Seattle, WA. You'll play a vital role in providing top-notch field-level technology support for Sound Transit and King County Rail staff. If you're customer-focused, thrive in dynamic environments, and have a knack for solving complex technical issues, we want to hear from you!

• Provide exceptional desktop services support, ensuring all technology hardware/software is handled according to policies and procedures.
• Coordinate with King County Rail Administrators, serving as a liaison for Sound Transit Desktop Services.
• Manage laptop deployment and retrieval to support IT Asset Management and Desktop Services teams.
• Support KC Rail and Sound Transit personnel in delivering and setting up peripherals.
• Participate in KC Rail New Employee Onboarding to set up new users with IT equipment.
• Maintain effective relationships with KCRail employees and administrators to ensure workload balance.
• Create and maintain Desktop Services documentation, including knowledge articles and process workflows.
• Resolve support ticket queues within Service Now and analyze trends for corrective actions.
• Provide telecommunications support, including management of iPhone and Android cell phones, desktop phones, and Teams conference room support.

• High School Diploma/GED supplemented by Technical School/College coursework in information technology or a related field.
• Three years of experience in end-user support in an enterprise environment, including troubleshooting, maintenance, and imaging/installation of desktop/laptop computer systems and/or network systems.
• Strong knowledge of customer service principles, advanced troubleshooting techniques, and ITIL best practices.
• Experience with Active Directory, SCCM, and Enterprise managed print services configuration and administration.

• Understanding of ITAM fundamentals and best practices.
• Experience with Windows 11 and MAC OS products, and network protocols, technologies, and VPN configurations.
• Knowledge of service desk tracking systems like Service Now or Remedy.

Sound Transit is committed to promoting a safe and healthy work environment. We provide appropriate safety and equipment training for all personnel. Join us in Seattle, where your skills and expertise will contribute to the growth and success of our team and community. Apply now and become part of a forward-thinking organization dedicated to excellence in public transportation.

Apply today and be part of something great!

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