Senior Clinical Applications Support Analyst

Locations:
Seattle, WA

Type:

Urban

Salary Range:$80,168 to $85,000 / Per Year

Open Period:2/16/2026 until filled

Summary:

SIHB Core Competencies As part of the SIHB team, all employees are expected to embody the following competencies:
Commitment to Indigenous and Organizational Values:
Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do. Accountability:
All employees of SIHB effectively manage their work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care while respecting our teammates and relatives.

Collaboration:

SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change. Communication:
We practice effective and clear communication with staff, relatives, teams, and the community. We demonstrate empathy among each other and with those we serve and transparency in our decision-making. Customer Service Orientation:
All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best. Cultural Commitments:
Hold Indigenous values and practices with respect and integrity Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solution-oriented Actively participate in organizational activities with the understanding that success is achieved through teamwork. Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.

At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care. Position Summary The Senior Clinical Applications Support Analyst plays a pivotal role in ensuring the effective functionality, optimization, and user adoption of OCHIN Epic and other clinical applications.

This position serves as a technical expert and liaison between clinical staff, IT

More info about area:

Duties:

Organizational Structure / Reporting Relationships This position reports directly to the Clinical Applications Manager and works collaboratively with other Clinical Application Support Analysts, IT teams, Clinical Staff & leaders, OCHIN, and other external vendors. IT Department Philosophy We believe in high standards. We value character and collaboration. We celebrate consistent progress and foster a culture where every team member is both a leader and a learner.

Mistakes are learning opportunities, and feedback is a gift. Our success is measured not just by what we achieve, but how we elevate others along the way.

Job Responsibilities Leadership & Strategic Oversight Lead cross-functional initiatives to optimize OCHIN Epic and all other clinical applications.
· Serve as the Clinical Applications liaison for executive leadership while advocating for system improvements and resource allocation.
· Mentor and guide team members to build expertise and maintain a growth-focused culture. Clinical Application Expertise
· Function as subject matter expert (SME) for Epic (OCHIN) and other clinical applications.
· Collaborate with clinical leaders to translate operational needs into system functionality.
· Provide technical leadership for clinical application optimization and workflow design. User Training & Customer Service Act as the first point of contact for user issues, resolving them or escalating as needed. Oversee daily ticket workflows, ensuring clinical staff receive timely and effective support.…