Sr. Delivery Cons- Connect, Professional Services

Final date to receive applications

Jun 5, 2026

The Amazon Web Services Professional Services (Pro Serve) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you’ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You’ll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to each customer’s specific needs. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
• Providing technical guidance and troubleshooting support throughout project delivery.
• Collaborating with stakeholders to gather requirements and propose effective migration strategies.
• Acting as a trusted advisor to customers on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.

• Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 5+ years of experience in cloud architecture and implementation.
• 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment.
• 3+ years hands‑on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9).

• Knowledge of security and compliance standards including HIPAA and GDPR.
• Experience communicating technical concepts to non‑technical audiences.
• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, Cloud Formation).
• AWS Professional level certifications (e.g., Solutions Architect Professional, Dev Ops Engineer Professional) preferred.
• Experience with automation and scripting (e.g., Terraform, Python).
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self‑service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities…