Engineering manager, Customer Experience Engineering - ST; Seattle WA

Overview

As the Manager of the FMO Cloud Services & Operations team, you will lead a group of engineers responsible for building, operating, and scaling platforms that enable seamless fulfillment and management of customer orders across coffeehouses. You will drive the reliability, performance, and operational excellence of cloud services and deployment pipelines that power high performing applications across a fleet of 20K+ edge devices.

This role is critical in shaping team culture, advancing technical strategy, and partnering with cross-functional leaders to deliver exceptional, measurable business outcomes.

• Leadership – Setting goals for the team, developing organizational capability, and modeling how we work together
• Planning and Execution – Developing strategic and operational plans for the work group, managing execution, and measuring results
• Technical Design and Implementation – Providing technical expertise and executing technical responsibilities
• Partner Development and Team Building – Providing partners with coaching, feedback, developmental opportunities, and building effective teams
• Production Support for application and platform components

• Partner with engineering teams and product managers to support new store and equipment builds and feature launches while ensuring operational readiness before go-live.
• Own the health, stability, and uptime of SPC services, driving incident management, root cause analysis, and continuous service improvement.
• Define operational roadmaps, prioritize reliability initiatives, and ensure execution against business and customer experience goals.
• Implement observability, monitoring, alerting, and automation to enable proactive issue detection, self-healing systems, and reduced operational toil.
• Track and report your team's progress using metrics that capture customer impact, SLA compliance, and system health.
• Build and lead a team of product-centric, reliability and observability-focused engineers.
• Lead the socialization and documentation of clear and consistent processes for provisioning, validating and troubleshooting cloud resources.
• Think critically about and advocate for process and automation improvements prioritizing event-driven automated remediation as the end goal.
• Drive a culture of collaboration, support and mutual respect.

• Minimum of 10 years of professional experience in software engineering building and supporting retail applications and/or platforms
• Minimum of 4+ years of experience in directly managing a team of engineers.
• Hands on development experience with at least one modern programming language, preferably C# or GO
• Proven track record of shipping high-quality, consumer-facing applications with a strong focus on user experience and performance.
• Demonstrated ability to lead technical architecture/design discussions and to drive technical decision-making.
• The ability to track and drive meaningful metrics
• A thoughtful, empathetic approach to leadership and collaboration.
• A strong foundation in core SRE principles, including incident management, blameless retrospectives, observability, and disciplined change management.
• You believe in the value of automation and will champion practices that drive reliability and drive the adoption of cross-team processes and tooling.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a team.

As a Starbucks partner, you will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time, holidays, and personal days. Starbucks offers a 401(k) plan with employer match, stock programs, and educational opportunities.

Starbucks will comply with applicable state and local laws regarding employee leave benefits. This list is subject to change depending on collective bargaining where applicable. For additional information regarding partner perks and benefits, go to Starbucks benefits site.

The actual base pay offered will be based on factors including knowledge, experience, geographical location, and internal equity. At Starbucks, it is not typical to be hired at the high end of the range. We are onsite four days a week. Equal opportunity employer. Qualified applicants with criminal histories will be considered for employment in a manner consistent with laws. Reasonable accommodations are available for applicants with disabilities.

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