Operations Systems Analyst - ERP

Overview

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Our brand values help bond us together and drive our success:

• Runner First — We act in the best interest of the runner
• Word is Bond — We do what we say we’ll do
• Champion Heart — We give our all in everything we do
• There is no “I” in Run — We stay generous with our humanity
• Keep Moving — We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement because we’re all moving towards something. Let’s run there.

As Enterprise Solutions Operations Systems Analyst you will be responsible for monitoring, maintaining the health of and providing operations support to ERP system and the middleware/integrations solutions. You will solve business problems, develop alert mechanisms for critical systems, manage data flow to incident response platforms, and report regularly on key operations metrics in the Enterprise Systems area. You will apply your systems knowledge to engage with IT and business teams (from Finance, Supply Chain, Customer Service areas) to understand and provide iterative solutions and provide recommendations for technical improvements.

You will provide analytical, process, and system support for smooth and efficient operations of core business processes. You will partner with other analysts and engineers to ensure that the incident resolution meets technical requirements and is aligned with solution guidelines. You will play a role in ensuring conformance with incident management standard operating procedures (SOPs) & service delivery processes.

ERP and Operations Administration

• Responsible for monitoring the general health of ERP, its ancillary systems, and integrations that connect into & from ERP and assess and execute any corrective actions. Demonstrate comprehensive knowledge and understanding of ERP and collaborate with cross-functional stakeholders to resolve reported issues.
• Independently execute and support ERP & established data integrations with other enterprise systems. Troubleshoot by applying advanced & effective problem-solving techniques and taking corrective actions to enable normal functioning of the system.
• Perform daily systems management that includes monitoring failed and stuck jobs, integration failures, data to & from 3rd parties and external business partners, fixing missing critical data etc.
• Demonstrate sound understanding of data & process interdependencies and assess immediate effects of changes. Optimize process efficiency by monitoring workflows, analyzing data, and recommending technical improvements.
• Analyze data to validate process outcomes & reported incidents. Demonstrate proficiency with ERP data model, business processes & related complex data requirements and writing SQL queries for data retrieval, data analysis, identifying data anomalies and problem solving. Make resolution decisions based on guidelines and adapt existing approaches to resolve issues.
• Develop and refine alerting mechanisms for critical systems to minimize delay in discovery of any issues and promote prompt actions.

Incident Management, Resolution & Operations Review

• Act as the primary first level contact for monitoring incidents, alerts, and service requests related to ERP & integrations. Triage, analyze and facilitate resolution of the tickets within timely manner as prescribed by SLAs.
• Collaborate with engineers, analysts, and business stakeholders to articulate common user issues and implement preventive measures to proactively address recurring issues.
• Conduct the deep dive troubleshooting & publish root cause analysis (RCA) for the incidents that had business impacts.
• Conduct support ticket analysis to produce trends and insights. Represent Enterprise Solutions team at Monthly Operations Review by presenting on the ERP performance, incident response and resolution SLA trends, and other support metrics.
• Perform initial diagnostics,…