Senior Manager, IT Implementation

Senior Manager, IT Implementation

Rippling Seattle, Washington, United States Executive/Management

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

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Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, IT Implementations to lead a team of 17+ members and drive the successful delivery of IT solutions across Rippling’s client base. This leader will oversee end-to-end IT onboarding and deployments, including device management (MDM), application provisioning, identity management, and systems integrations.

You’ll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations.

• Own the strategy and execution of IT implementations from client kickoff through go-live.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
• Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
• Develop, monitor, and manage key performance metrics.
• Build, maintain, and execute quarterly plans aligned with business objectives.
• Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients.
• Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
• Drive adoption of best practices in project management, change management, and client communication.
• Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.

• You have 10+ years of professional experience in IT services, with 3+ years leading implementation teams within a fast-paced environment, startup, or SaaS organization.
• Expert knowledge of IT systems including MDM, identity management (SSO, provisioning), and SaaS application administration.
• At least 2 years of experience leading and developing people managers.
• Proven track record in hiring and overseeing distributed teams.
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
• A data-driven approach to developing, tracking and optimizing performance metrics.
• Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through.
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company.
• Eager for a very hands‑on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small.

The IT implementation team supports our mid market and enterprise customers harnessing the power of…