Shop - Customer Solutions Engineer, Apps and API

Responsibilities

• Gain deep understanding of Tik Tok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios.
• Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization.
• Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally.
• Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs.
• Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations.
• Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery.
• Advocate Tik Tok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.

• Bachelor’s degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
• 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products.
• Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture.
• Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus.
• Strong business acumen with the ability to translate complex business requirements into practical technical solutions.
• Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders.
• Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment.

• Love content and enjoy shopping.
• Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at