IT Program Delivery Coordinator

ROLE IS HYBRID IN THE GREATER SEATTLE AREA, WA $50-$56/hr, $8,800-$9,860/month COMPENSATION RATE (depending on experience)

PLEASE NOTE:

This role is not open to Corp to Corp. OUR COMPANY – MURPHY & ASSOCIATES

Murphy & Associates has had the privilege of providing technology and business consulting services to over 150 diverse clients in the Greater Seattle Area since 1980. We take great pride in our full disclosure model and low margins which attracts top tier talent. We are transparent with our employees. Our business model fosters loyalty, satisfaction, and consistent delivery of quality services from the consultants on our team.

Through it all, Murphy & Associates has stayed true to its roots, partnering with highly qualified technology and business consultants and working closely with our clients, fairly and ethically.

Our client is a school district located in the Greater Seattle Area.

This school district is seeking an experienced IT Program Delivery Coordinator to assist with the Student Systems and Support Team’s day-to-day operational and project work. The 17-member team consisting of Analysts, Developers, and Database Administrators support the district’s enterprise student systems.

The coordinator’s role, not a management role, is an operational partnership with the IT Manager to organize schedules, communications, releases, and process improvements across a busy application portfolio. There are no budget or staffing responsibilities.

The team supports a mix of vendor and in-house systems. Vendor platforms include Power School, Power Teacher/Pro, Schoology, Naviance, Performance Matters, Unified Insights, Versa Trans). Internal systems include the Student Assignment System (SAS), Transportation Operations Systems (TOPS), Safety and Security Information Reporting System (SSIRS), and the Truancy Management System.

• Oversee recurring operational tasks (incidents, requests, releases, hotfixes, upgrades, start- and end-of-year processes). Run daily stand-ups, schedule meetings that need to happen, and coordinate resources across operational and project work. Some after-hours work is required for tri-annual upgrades and end-of-year processes.
• Manage the operations calendar, including bi-weekly releases, hotfixes, tri-annual upgrades, and seasonal processes. Coordinate environment prep, UAT, regression testing, bug fixes, security reviews, and implementation. Represent the team in departmental change management meetings.
• Build communication plans for system changes and service interruptions. Translate technical updates into plain language for executive sponsors, business owners, and subject matter experts who don't have technical backgrounds.
• Partner with the IT Manager to identify operational improvements, refine standard operating procedures, recommend SLAs, and help build out Tier 1 support processes with the Tech Line team. Help configure and improve Service Now workflows as the team's needs evolve.
• Maintain operational templates, SLAs, requirements docs, and Service Now dashboards for the team and its stakeholders.

• 5+ years coordinating IT operations, projects, or service delivery of enterprise software systems.
• Experience using Service Now or a comparable ITSM/work management platform for incident, request, demand, resource management, automation, and user support workflows.
• Experience coordinating Agile, Scrum, or Kanban practices applied to operational or project work.
• Experience coordinating system changes, releases, or UAT across multiple stakeholders.
• Strong written and verbal communication skills, especially translating technical topics for non-technical audiences
• Strong organizational, attention to detail, and problem-solving skills. Comfortable working independently in a fast-paced environment.
• Experience documenting processes, procedures, and requirements.
• Bachelor’s Degree or equivalent combination of education and experience.

• Experience supporting Student Information Systems, preferably Power School.
• Experience in K–12 education technology or large public…