Senior Technical Program Manager - Guest Engagement, MarTech, Loyalty

Senior Technical Program Manager - Guest Engagement, Mar Tech, Loyalty

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

about this team

The Senior Technical Program Manager owns end-to-end delivery across a complex, multi-workstream portfolio spanning Guest Engagement, Loyalty, and Mar Tech . This role operates at the intersection of technical depth and executive program governance: translating engineering signal into actionable plans, managing cross-functional dependencies across 10+ teams, and ensuring delivery velocity and quality  program portfolio carries significant organizational visibility and financial scope, requiring strong judgment on trade-offs, proactive risk management, and the ability to build alignment across competing priorities without direct authority.

This role works in close partnership with VP-level Engineering, Product, Architecture, and UX leaders, and reports into senior engineering leadership within Guest Engagement, Loyalty & Mar Tech . The Senior Technical Program Manager at the intersection of technical execution and strategic program governance, driving outcomes at scale across some of l ululemon’s highest-visibility digital investments.

core responsibilities

As a Senior Technical Program Manager, you will coordinate technology program delivery across multiple teams, managing dependencies and ensuring successful delivery of technical capabilities while balancing scope, timeline, and resource constraints. You will translate business needs into program plans, align work across teams, and drive program execution through effective planning, risk management, and stakeholder communication. You will own program success by tracking progress, managing changes, and coordinating delivery activities, continuously strengthening program management practices.

Select responsibilities include:

• Lead programs coordinating multiple teams and work streams to deliver strategic business outcomes
• Define comprehensive program plansestablishingscope, timelines, budget, resource allocation, dependencies, and success metrics
• Drive program execution using Agile delivery practices, orchestrating cross-functional delivery, managing interdependencies, mitigating risks, and ensuring predictable execution
• Establish program governance including executive status reporting, steering committee management, and strategic risk escalation
• Manage program budgets including financial planning, expenditure tracking, variance analysis, and investment optimization

qualifications

• Bachelor’s degree in Business Administration , Computer Science, or equivalent experience;
  Master’s degree or PMP preferred
• 6-10 years of program management, project management, technology program coordination, or business analysis experience, or equivalent
• Proven track recordof planning and delivering complex, large-scale technology programs across multiple teams and organizational boundaries
• Experience engagingseniorstakeholders and leaders to align delivery priorities and manage complex trade-offs and expectations
• Demonstrated ability to manage cross-domain dependencies and risks using established frameworks;experience leading resolution across organizational boundaries
• Own end-to-end program delivery across the Guest Engagement, Loyalty & Mar Tech portfolio, managing multiple concurrent work streams with cross-functional dependencies and high organizational visibility.
• Demonstrated experience managing $5M-$10M+ financial portfolios
• Demonstrated experience managing technology portfolio and projects using various delivery methodologies including waterfall, agile and Kanban

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional…