Senior Technology Manager - Program & Operations, Checkout Services

Location:

United States of America

State/Province/City:
Washington

City:
Seattle

Business Unit:
Store Support Centre (SSC)

Time Type:
Full-time

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Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Cart and Checkout Services team is a core pillar of lululemon's technology organization, owning the platforms that enable fast, reliable, and scalable global e‑commerce checkout. This team tackles complex engineering challenges to deliver high-performing checkout experiences that directly impact revenue, guest satisfaction, and business growth.

core responsibilities

As a senior leader you will be accountable for the strategy, execution, and operational excellence of critical initiatives, partnering closely with Product, Design, Architecture, and Business leaders. You are comfortable operating at both a strategic and executional level-setting direction, managing cross-team dependencies, and driving outcomes that directly impact the business.

* Lead and develop a high-performing Program & Operations team, including Program Managers and Operations specialists

* Drive end-to-end program execution for large, cross-functional initiatives, ensuring alignment to business priorities, timelines, and outcomes

* Orchestrate cross-functional delivery by managing dependencies, resolving blockers, and ensuring alignment across Product, Engineering, SRE, and Business teams

* Lead planning and prioritization across initiatives, balancing roadmap commitments, capacity, and KTLO needs

* Align cross-functional teams on priorities and trade-offs, ensuring focus on highest business impact work

* Own operational excellence rhythms, including incident reviews, RCA follow-through, and continuous improvement of service health and reliability

* Establish governance frameworks including operating cadence, decision-making structures, and escalation paths

* Own risk and dependency management, proactively identifying issues and driving timely resolution across teams

* Drive visibility through standardized reporting, dashboards, and executive-ready communication on status, risks, and outcomes

* Ensure production readiness and release coordination, partnering with teams to enable smooth, predictable launches

* Track and drive key operational and delivery metrics (e.g., reliability, cycle time, incident trends, SLA adherence)

* Partner with Product and Engineering leadership to translate strategy into executable plans and measurable outcomes

* Drive continuous improvement initiatives across delivery and operational processes to increase efficiency and predictability

* Foster a culture of accountability, transparency, and execution discipline across programs and operations

qualifications

* Bachelor's degree and/or applicable experience in the information technology field.

* 10+ years of experience in program management, operations, or delivery leadership within technology-driven organizations

* Proven track record of leading large, complex, cross-functional programs with multiple dependencies and stakeholders

* Strong experience in operational excellence, including incident management, RCA processes, and driving reliability improvements in partnership with engineering teams

* Demonstrated ability to drive execution across teams without direct authority, influencing senior stakeholders and aligning priorities

* Experience with planning and prioritization at scale, including quarterly/annual planning, capacity management, and balancing roadmap vs. KTLO work

* Solid understanding of…