Senior Customer Success Manager , Consumables

Description

This role can be located in one of the approved office locations listed for the role.

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers.

In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Key job responsibilities

- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience

- Analyze data trends to identify opportunities and provide actionable recommendations - Lead promotional planning and execution while ensuring catalog optimization

- Build collaborative relationships with internal teams and vendor partners

- Manage multiple projects while maintaining high operational standards

A day in the life

- Review performance metrics and present recommendations during vendor meetings

- Collaborate with cross-functional teams to resolve operational challenges

- Guide vendors on utilizing Amazon tools and systems effectively

- Participate in strategic planning sessions with category managers

- Support continuous improvement initiatives across the organization

About the team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

- Experience with strong project management skills and the ability to thrive in a fast-paced environment

- Experience working with large, complex data sets

- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams

- Bachelor's degree or equivalent

- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems

- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising

Preferred Qualifications

- Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, Micro Strategy)

- Experience in process improvement

- Experience with project management

- 5+ years of e-commerce or retail industry experience - Professional experience in Buying, Planning or Merchandising

- Experience rapidly adapting to change and dealing with ambiguity

- Advanced degree, certifications or equivalent experience

- Experience working with diverse stakeholders and teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the…