EHS Application Admin

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** Job Description**## Application Administrator – EHS Technology## ### Description The application administrator is accountable for ensuring enterprise and business applications are available and performing optimally for the organization. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications.

The application administrator is a subject matter expert in one or more applications and holds vital analytical, customer service, and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s). ### ### Responsibilities Application Administration
* Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
* Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
* Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
* Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
* Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
* Configure and support application interfaces for data integration with other applications or systems in the environment.
* Managing backups, storage, and integrity of application data or databases.
* Collaborate with stakeholders and other supporting work groups to create, configure, and customize application reports.
* Manage user accounts and service accounts and associated roles and permissions.
* Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
* Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
* Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
* Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
* Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Project Management
* Act as Project Manager (as required).
* Define Project Scope, KPIs, Project Schedule, Resource Requirements.
* Develop communication plans and deliver project updates to various stakeholders.

Business Analysis
* Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
* Collaborate with work groups within the entity and align on the business needs and priorities.
* Develop process maps to document current state and future ideal state to support Application Configuration Design.

Training Development and Implementation
* Work with applicable work groups and program leads to develop a training program.
* Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.
* Facilitate training sessions to ensure effective knowledge transfer.### Key Knowledge
* Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.
* Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
* Application…