Senior Systems Specialist​/Copilot Agent Builder

Trident Seafoods is North America's largest vertically integrated seafood harvesting and processing company. Trident is a privately held, 100 percent USA‑owned company with global operations in 6 countries and serves customers in almost 60 countries. Headquartered in Seattle, Washington (USA), Trident employs approximately 7,700 people worldwide each year and partners with over 2,700 independent fishermen and crew members in Alaska. Trident catches and processes virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska.

The global supply chain also encompasses cultured and wild species sourced from an international network of trusted suppliers.

The Senior Systems Specialist is responsible for installing, engineering and maintaining operating systems and related software to ensure stable performance. This role will be a technical expert, providing support remotely and, as needed, at production locations for maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, and technical support for all users and projects of the organization.

The position may require occasional travel to remote Alaska sites.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria.
• Directly interacts with assigned managers and staff to resolve hardware and software‑based issues, as well as providing automation services as needed in support of strategic and operational objectives.
• Develops and maintains system specifications and technical documentation.
• Monitors datacenter health and responds to issues as they arise; provides recommendations for improving the server environment, such as capacity thresholds, security gaps, patch levels and hardware recalls.
• Maintains factory support software including production inventory, labeling, factory and energy management; fine‑tunes system parameters and configuration to optimize performance and ensure security.
• Identifies project requirements by interviewing stakeholders, analyzing operations, determining project scope, and documenting results.
• Maintains systems by researching and resolving problems, maintaining systems integrity, and administering security.
• Reviews changes and upcoming developments in software applications.
• Creates documentation for supported systems and enhancements.
• Designs, tests, and modifies applications, modules and/or approaches and required enhancements.
• Performs advanced analysis and troubleshooting for various applications.

• Acts as liaison between Information Technology vendors and Trident Seafoods as needed.
• May provide leadership, coaching, and/or mentoring to less experienced team members.
• Regularly works onsite to build strong team connections, collaborate across functions, and solve problems in real time.

Occasionally work outside of standard business hours, including providing remote weekend coverage (on‑call).

• A minimum of six years’ experience working in IT systems or a similar role.
• A bachelor’s degree in computer science, information technology, information systems, or a related field, or the equivalent combination of education and years of experience.

• Microsoft or other related certifications.
• Experience in two or more of these areas:
  • Microsoft Copilot Administration – Agent building, Prompt Engineering
  • CRM – Salesforce Administration
  • Docu Sign IAM – contract lifecycle management tool administration
  • Infor EAM Administration
  • Smartsheet Administration
  • Brandfolder Administration
  • Tracegains Administration

• Experience and advanced knowledge of programming languages and operating systems.
• Expertise in project management, application design and integration, and cloud computing (Microsoft Azure).
• A strong understanding of computer systems and web services technology.
• Excellent attention to detail, with…