Engagement Manager , AWSI Telco

Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes.

Applying AWS frameworks such as the Well-Architected Framework and the Cloud Adoption Framework, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

With a strong background in technology program and project management, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences.

As you progress, you will lead increasingly complex technical projects, shape cross‑organizational technical strategies, establish best practices in your domain, and apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.
• Validate technical solutions against business goals and recognize when additional technical evaluation is needed.
• Manage technical risks, proactively identify and mitigate issues, and elevate concerns when appropriate.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes with the AWS Cloud. We work closely with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives, offering guidance through global specialty practices that cover a variety of solutions, technologies, and industries.

• 3+ years of cloud computing experience.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience in project management of technical programs.
• Experience in program or engagement management, leading other project managers to deliver programs with multiple concurrent projects.
• Project-management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
• AWS certification.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience presenting to C-level executives, IT, and lines of business across organizations.

Amazon offers a comprehensive benefits package that includes health insurance (medical, dental, vision, prescription, basic life & AD&D insurance with optional supplemental life plans), an employee assistance program, mental health support, a medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Additional benefits and sign-on payments, including restricted stock units, are available, with compensation determined based on experience, qualifications, and location.

Learn more at (Use the "Apply for this Job" box below)..

Amazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status. We welcome applicants with diverse experiences and encourage them to apply. If you need a workplace accommodation or adjustment during the application or hiring process, please visit  If your country/region is not listed, contact your recruiting partner.