Technician II

The Remote Hands Technician II will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician II will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician II may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience.

The Remote Hands Technician II will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.

Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

• Equipment Rack and Stack
• Cable, terminate, and dress fiber or copper network cabling
• Assist customers with the diagnosis of hardware and software issues on their equipment
• Power cycling of customer equipment
• Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Perform migrations of equipment, power, or networking devices
• Shipping and Receiving of packages
• Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer based ticketing system
• Perform and document inventory verification/counts.
• Adherence to Standard Operating Procedures
• Assist to maintain overall Data Center cleanliness and appearance
• Report to the facility within a 1 hour average for emergency assistance as needed

• 3+ years of experience in Telecommunications or Data Center related field
• Understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Provide rotational on-call coverage
• Use of industry standard test equipment
• Troubleshooting and root cause analysis skills
• Professional business communication and interpersonal skills
• CompTIA A+ / Net + Certification preferred
• General knowledge of AC/DC electrical theory
• Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
• Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

• Lift and handle up to 50 pounds
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
• Work under a raised data center floor
• Climb ladders (up to 16 feet) to reach plenum spaces

Compensation range: $40.86-$42.78 per hour. This compensation range represents the Company’s good faith belief as to what it will pay as an hourly rate for this position at the time of this posting.

Benefits:
For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.