Technical Account Specialist - Customer Support Seattle, Washington

Technical Account Specialist - Customer Support

Seattle, Washington, United States

Zenoti provides an all‑in‑one, cloud‑based software solution for the beauty and wellness industry, supporting salons, spas, medspas and fitness studios worldwide. The Technical Account Specialist will support Zenoti customers in their daily operations, focusing on product support, problem resolution, training and post‑go‑live adoption.

• Work with Zenoti customers to support their daily business operations – product support, problem resolution, training, and post‑go‑live adoption.
• Coordinate issue reviews, product enhancement requests, and other post‑live activities.
• Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions.

• Bachelor’s degree in Business, Computer Science, IT, Engineering, or equivalent.
• 4‑5 years of professional experience, including 2‑3 years in Technical Account Management, Technical Support or Help Desk roles supporting complex, data‑driven web applications.
• Strong logical, analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities across multiple projects simultaneously.
• Previous Technical Support or Help Desk experience supporting complex, data‑driven web applications is required.
• Experience in a customer service/retail segment is an added advantage.
• Experience in the wellness/spa industry or with e‑commerce solutions is a plus.
• Associate’s degree with significant retail or customer service experience considered, when coupled with a solid technical background.
• Open to traveling on short notice to customer locations when required (up to 10% travel).

• Medical, dental and vision coverage.
• Participation in company 401(k) plan.
• Unlimited paid time off.
• Paid parental leave.
• Programs, classes and activities supporting physical and mental wellbeing.

$60,000 – $85,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.