T1 Deskside Tech

Job#: 3036470

Location: Seattle, WA area

Hours: 12pm - 8pm

Pay: $25/hr

Transportation: Must have your own reliable transportation

The Desktop Support Technician - Level 1 is responsible for providing first‑level technical support to end‑users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. This role involves assisting users with IT‑related problems, performing system maintenance, and escalating complex issues as needed.

• Provide first‑level technical support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, phone calls, and emails to diagnose and resolve IT‑related issues.
• Install, configure, and update software and operating systems.
• Perform basic troubleshooting of network connectivity issues.
• Assist with the setup and deployment of new computers, peripherals, and software.
• Reset passwords and manage user accounts following company policies.
• Document and track all issues in the help desk ticketing system.
• Provide guidance and training to end‑users on basic IT processes and security best practices.
• Work with higher‑level support teams to elevate and resolve complex technical problems.
• Maintain IT inventory records and ensure proper asset tracking.

• Associate degree in IT, Computer Science, or related field (or equivalent experience).
• 1+ year of experience in IT support, help desk, or desktop support.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365 and other common business applications.
• Understanding of basic networking concepts (IP addressing, Wi‑Fi, VPNs).
• Ability to troubleshoot hardware issues, including desktops, laptops, and printers.
• Experience with Active Directory and password management.
• Strong problem‑solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Strong mindfulness and ability to follow instructions.

• Certifications such as CompTIA A+.
• Experience with IT asset management and software deployment tools.
• Prior experience in an enterprise IT environment with structured ITIL‑based processes.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. It also offers an employee stock purchase program (ESPP), a retirement plan (401k), a health savings account (HSA), a Support Linc Employee Assistance Program (EAP), corporate discount savings, and professional development resources such as on‑demand training and certification prep.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.