Business System Analyst - NetSuite ERP

SCOPE:

Christensen, Inc. is a privately held, mid-market fuel, propane, and lubricants distributor operating across the western United States. As the organization continues to modernize and scale its systems landscape, we are implementing Net Suite as our core ERP platform.

We are seeking a Business Systems Analyst – Net Suite ERP & Financial Systems to support day-to-day operations, system administration, and user support across Net Suite and a broader portfolio of integrated financial and business systems.

This role sits within the Finance & Accounting Applications & Systems Team (FAAST), a centralized team supporting 15+ systems and their integrations. This position will play a key role in supporting the Net Suite ERP environment while continuing to manage ticket-driven support across systems such as Salesforce, DM2, GP, Service Now, and others.

This is a high-impact, high-visibility, execution-focused role requiring strong prioritization, independent ownership, and cross-functional collaboration with Finance, Accounting, Operations, and IT.SIGNIFICANT ACTIVITIES & DELIVERABLES User Support & Ticket Management Serve as a primary point of contact for Net Suite ERP and financial systems support tickets, ensuring timely resolution and clear, professional communication

Triage, manage, and resolve help tickets across multiple financial and business systems supported by FAASTBalance ticket workload across systems while meeting service expectations and minimizing business disruption

NetSuite ERP Administration & Support Act as the primary analyst supporting day to day Net Suite ERP operations

Provide hands-on support including transactional troubleshooting, data validation, and user access management

Support configuration, testing, and optimization of Net Suite (roles, permissions, workflows, forms)
Partner with Finance and Accounting teams to support critical processes and resolve system issues

Support ERP implementation, stabilization, and continuous improvement efforts

Systems Administration & Enablement Configure, test, and support functionality across integrated systems including forms, workflows, roles, permissions, and data structures

Support enhancement requests, backlog items, and continuous improvement initiatives aligned with business priorities

Identify opportunities to streamline processes, reduce manual effort, and improve user experience

Integrations, APIs, Coding & Data Mapping Support and troubleshoot system integrations, including API-based data exchanges between Net Suite and other enterprise systems

Assist with data mapping, validation, and transformation logic to ensure accurate data flow Execute SQL queries to support troubleshooting, validation, and reporting

Maintain integration and system documentation

Stakeholder Collaboration Work directly with business users to understand system issues, document requirements, and deliver sustainable solutions

Maintain data accuracy across supported systems and proactively resolve discrepancies

Create and maintain system documentation and job aids to support scalability and audit readiness

Assume other responsibilities as assigned

LEADERSHIP & TEAM REACH Collaborate with stakeholders on requirements, enhancements, and training efforts.

Support accountability, consistency, and continuous improvement within FAAST.Operate independently while aligning work with team priorities, governance standards, and roadmap direction.

Contribute positively to cross-functional partnerships and model Christensen’s core values.

SKILLS & QUALIFICATIONS Required Experience

BA/BS in Business, Information Systems, or equivalent practical experience

Experience supporting Net Suite Experience  working in a ticket-driven, multi-system support environment

Experience supporting integrations, APIs, and data mapping

Working knowledge of SQLStrong analytical, troubleshooting, and communication skills

Ability to manage competing priorities and operate independently

Preferred Experience Experience supporting or implementing Net Suite ERPExperience with finance or accounting systems

Familiarity with Salesforce, legacy ERPs (GP, DM2), or similar systems

Experience with reporting or automation platforms

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