Principal Product Manager, Tech, Connect

Position: Principal Product Manager, Tech, Amazon Connect
Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

We are looking for a passionate, talented, and experienced Product Management leader to help shape the future of Amazon Connect, an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

You will play a crucial role in building the Customer Data & Insights strategy for Connect, obsessing over the agent and user experience.  You will have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus.

As a Principal Product Manager, you will drive strategic initiatives, working cross-functionally with product leaders across Connect to make customer data & insights easy to build, access and use. You will champion their front end experiences so users like admins and supervisors as well as their agents can understand the value of customer insights and be able to use those insights to drive outcomes for their businesses.  

You will be 100% customer focused, understanding their needs and requirements, plus anticipating future trends that will serve their needs. You will excel at delivering results, being able to coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.

This team is a great fit for you if:

-You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.

-You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.

-You'd like to be directly responsible for solving real customer problems.

-You are a passionate learner and are motivated to take on new challenges.

-You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

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