IT Engineer, IT Support, Systems Administrator

Mission: Keep AIM’s Infrastructure as reliable as our machines

Location: Greater Seattle Area (on-site)

Employment Type: Full-Time | Contract-to-Hire

Reports to: Head of Software

Everything humanity depends on is mined, dug, or grown. At AIM, we are building the autonomous linchpin of civilization. We transform heavy machinery—bulldozers, loaders, excavators—into AI‑powered fleets that operate continuously, safely, and at peak performance in the world’s harshest environments.

AIM runs production mines, large scale infrastructure builds, and defense operations as a TRL9 hardened system, not a science experiment.

Built by engineers from mining, construction, Waymo, Space

X, Google and Tesla, AIM enables scalable earthmoving, turbocharging the global economy’s physical foundation.

AIM is on the cutting edge of Physical AI, automating the earthmoving industry—safely, reliably, and at speed—enabling a transformation in an industry that has been largely unchanged for over 100 years. AIM is scaling rapidly across deployments, partnerships, and technical capability. Our autonomy platform operates in mining, construction, military, and extreme‑condition environments across the globe. The machines are real. The deployments are live.

The proof exists — and now the world needs to see it. Learn more about AIM.

AIM is seeking an IT Engineer to be our on‑site technology partner as we scale. This is not a break‑fix ticket queue. You will own the systems, devices, and identity infrastructure that keep our engineers, operators, and business team running securely at speed.

You will execute day‑to‑day end‑user support while simultaneously leading foundational IT projects that set AIM up to scale securely: a full Okta identity rollout, Windows device/endpoint management, Mac device management via Simple

MDM, Google Workspace cleanup and automation, and assisting with security compliance readiness. You will work closely with Operations, Engineering, and Leadership to make sure our infrastructure never becomes the bottleneck.

• Serve as the first line of support for all hardware, software, printer, Wi‑Fi, and general device issues
• Manage VPN access and remote connectivity for distributed team members
• Support conference room AV equipment, meeting room displays, and Joan room‑scheduling devices
• Manage onsite networking hardware and infrastructure (Wi‑Fi Access Points, Switches, Firewalls)
• Bring in outside vendors or specialists to solve in‑house networking issues.

• Deploy and Administer Okta as AIM’s primary identity provider: user lifecycle, SSO integrations, and app assignments
• Own and manage company device management through Simple
  
  MDM and Intune and/or similar, including managing device policies and automatic provisioning when applicable
• Execute and continuously improve onboarding and offboarding workflows from account provisioning to device setup to access revocation
• Enforce device compliance baselines that protect company IP and meet security requirements

• Manage Google Workspace: group structure, OU administration, permissions, and admin settings
• Own software subscriptions and licenses — assign seats, reclaim unused licenses, and control costs
• Maintain SSO integrations and automate provisioning/deprovisioning across the SaaS stack

• Troubleshoot on‑site Wi‑Fi performance and network issues; oversee expansion of internal network infrastructure (additional Ethernet drops, etc.)
• Design and maintain guest Wi‑Fi segmentation so visitor access is simple and secure
• Administer visitor check‑in workflows, badge issuance, and access photo processes

• Maintain spam filtering, phishing protection, and cybersecurity hygiene baselines
• Support audits and compliance reviews as AIM’s operational footprint grows

In addition to ongoing support, you will lead a set of high‑priority projects that build AIM’s IT foundation:

• Okta deployment and full rollout as AIM’s primary IdP, replacing Google Workspace in that role
• Deploy…