Change Management Specialist; term-limited

Position: Change Management Specialist (term-limited)
Salary range is $81k to $176k, with a midpoint of $122k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

* Health Benefits:

We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.

* Long-Term Disability and Life Insurance.

* Employee Assistance Program.

* Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).

* Paid Time Off:
Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.

* Parental Leave: 12 weeks of parental leave for new parents.

* Pet Insurance.

* ORCA Card:
All full-time employees will receive an ORCA card at no cost.

* Tuition Reimbursement:
Sound Transit will pay up to $5,000 annually for approved tuition expenses.

* Inclusive Reproductive Health Support Services.

* Compensation Practices:
We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a term limited position of 2 years.

GENERAL

PURPOSE:

The Change Management Specialist serves as a strategic partner in guiding the organization through a major multiyear transformation of ERP and EAM systems, capabilities, and business processes. This role provides advanced analytical, change management, and stakeholder engagement expertise to ensure business readiness and adoption across a large, diverse public transit workforce. The position works closely with program leadership, change champions, business process owners, technical teams, and outside partners to assess impacts, develop change management plans, and drive effective engagement and adoption strategies.

It plays a key role in translating complex technical and process changes into actionable, people-centered solutions that support successful post-implementation adoption and usage. The role ensures alignment with the agency's Prosci-based change management framework and promotes a culture of continuous improvement throughout the program lifecycle.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

* Collaborates with the program Change Management Lead, Change Champions, and external system integration partners in the ongoing development of change management strategies, plans, and activities.

* Leads complex change impact assessments, business process analyses, and readiness evaluations for ERP/EAM transformation initiatives.

* Develops and manages change management plans, including communication, stakeholder engagement, training, and reinforcement activities using the Prosci methodology.

* Serves as the primary liaison between business units, program teams, and program leadership to ensure alignment of future-state processes with organizational objectives and agency roles.

* Facilitates workshops, impact assessments, ADKAR surveys, and organizational readiness discussions with cross-functional stakeholders.

* • Develops recommendations to streamline processes, improve productivity, and strengthen adoption of new systems and capabilities.

* Tracks and reports organizational readiness metrics, adoption indicators, and change risks to program leadership.

* Supports development and execution of communication and training strategies, materials, and delivery approaches aligned with the change roadmap.

* Advises program and business leadership on change risks,…