Information Governance Supervisor

Job Description

Under the direction of the Information Governance Senior Manager, the Information Governance Supervisor will supervise Information Governance staff and coordinate and enforce policies and procedures to support the firm’s Information Governance initiatives. This position will oversee Information Governance efforts, including defining performance objectives, determining acceptable performance levels, leading collaborative projects with other departments throughout the firm, and providing training to ensure compliance with legal, regulatory, and operational requirements and standard operating procedures.

• Directly supervise the day‑to‑day operations of Information Governance personnel by managing work assignments, quality reviews, and issue resolution, while strategically balancing team workloads and resources to meet service expectations, compliance obligations, and shifting business demands.
• Monitor staffing levels, workflows, and operational metrics, and recommend staffing, process, or technology adjustments to improve efficiency, service quality, and risk management.
• Lead all core people‑management responsibilities—from recruiting and onboarding to performance coaching and retention—while identifying development opportunities and supporting career growth, cross‑training, and succession planning.
• Lead and supervise assigned projects, demonstrating project management and delegation skills for effective use of resources and personnel.
• Lead and support change‑management efforts related to Information Governance initiatives, including new processes, technologies, operating models, and user adoption strategies.
• Oversee implementation and enforcement of Information Governance policies to ensure compliance with the firm’s legal obligations, operational requirements, and risks.
• Provide guidance and training to lawyers and business professionals as necessary.
• Collaborate with Information Governance leadership and cross‑functional stakeholders to identify opportunities for efficiencies (including automation) and standardization of practices, as well as tools for privacy and security compliance.
• Help build strong cross‑functional leadership and trusted relationships across the firm to advance shared goals, resolve issues, and improve adoption of Information Governance practices.
• Collaborate with internal teams and vendors to maintain complete, accurate, and useful metadata and data inventories, supporting reporting, searchability, retention, defensible disposition, and audit readiness.
• Research, analyze, and resolve operational and compliance issues, escalating matters based on risk and urgency while providing training, guidance, and practical support to lawyers and business professionals to enhance adherence to Information Governance policies and approved practices.
• Support and promote data governance practices, including data classification, retention alignment, ownership clarity, content hygiene, and lifecycle management across physical and electronic repositories.
• Supervise and coordinate Information Governance processes related to lateral onboardings, departures, review, transfer, and disposition activities of physical and electronic client files.
• Perform other duties, as assigned.
• Be present at work during regularly scheduled hours and as needed in the position, consistent with the firm’s attendance expectations.

• Excellent written, verbal, and interpersonal communication skills.
• Strong people‑management skills with a demonstrated ability to lead day‑to‑day team operations in a fast‑paced, service‑oriented environment.
• Experience leading change, driving adoption, and helping teams navigate evolving processes, systems, and priorities.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) and Microsoft 365 applications (Teams, One Drive, SharePoint).
• Knowledge of defensible disposition principles, records retention practices, and information lifecycle management.
• Ability to manage multiple projects simultaneously in a fast‑paced, deadline‑driven, detail‑oriented work environment.
• Strong collaboration and stakeholder‑management skills, with the…