Technical Support Analyst

Overview

This is a fully in‑person full‑time role based at our Seattle, WA corporate office.

• Health, Dental, Vision, 401(k) with generous matching program
• Generous paid time off
• Potential annual bonus opportunity
• 50% discount at restaurants and retail locations
• Career advancement opportunities
• Rate Range: $21.30 to $29 per hour

• Provide first‑level technical support (phone, email, in person) for retail, restaurant and corporate locations.
• Receive trouble reports from users and/or network alarms, assign initial severity level for incidents, involve Tier II and III resources as needed.
• Inform user groups of incident occurrences and provide periodic status and resolution ETA.
• Troubleshoot, resolve, and document end user help requests for desktop, laptop and peripheral problems.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
• Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
• Other duties as required that may occasionally be necessary to support facilities.

• High school diploma required.
• CompTIA A+ certification or comparable experience required.
• 1+ years’ experience working with computer hardware and software in a Microsoft‑networked computer environment.
• Experience working with a Macintosh a plus.
• Strong hardware troubleshooting skills.
• Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
• Manage and prioritize multiple tasks under pressure.
• Excellent verbal communication skills.
• Excellent phone and e‑mail etiquette and customer service skills.

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to  Tommy Bahama participates in E‑Verify.

Right to work statement in English and Spanish.