Support Specialist

Supio is transforming how legal teams work through AI - and we're growing fast. We're looking for a Support Specialist who's passionate about helping customers succeed and eager to grow in the tech and legal AI space. You'll be the frontline voice for our users, ensuring every interaction is seamless, empathetic, and impactful. Join Supio and help redefine customer experience in the AI-powered legal world.

What You'll Do

• Be the first point of contact for customer inquiries via email and support tickets.
• Troubleshoot issues, escalate complex cases, and collaborate with Product and Engineering to drive solutions.
• Guide new users through the onboarding and system setup process.
• Track and report recurring issues to improve our product and customer experience.
• Keep our Help Center and internal knowledge base accurate and up to date.
• Partner with teams across the company to advocate for customer needs and streamline processes.

Who You Are

• A strong communicator with excellent writing and people skills.
• Customer-obsessed - you genuinely enjoy solving problems and helping others.
• Tech-curious and eager to learn about AI and legal tech.
• Organized, detail-oriented, and thrive in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree or equivalent experience (all majors welcome).
• 0-2 years in customer support, success, or help desk roles.
• Familiarity with tools like Zendesk, Intercom, Salesforce, or Hub Spot.
• Interest in AI, SaaS, or legal tech is a big plus.

Compensation

The salary range for this position is $78,000 - $90,000 plus company equity. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.