ES Strategic Programs & Operations, Senior Manager

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The ES Strategic Programs & Operations, Senior Manager plays a critical role in driving the execution, governance, and continuous improvement of one of Employee Success (ES) - Salesforce's Human Resources organization - highest priority programs, Go for Growth (G4G), while providing operational leadership and program management support across other strategic ES initiatives as needed.

The G4G program is essential to ensuring our globally distributed GTM teams have what they need to begin selling and achieve a fast start at the beginning of each fiscal year. Partnering closely with the ES G4G Program Director and cross-functional stakeholders, this individual will lead complex, enterprise-wide work streams, drive operational rigor, and ensure seamless execution across a highly visible and business-critical program.

Success in this role requires exceptional program management expertise, strong stakeholder influence, systems thinking, and the ability to translate strategy into execution across a highly matrixed environment. This leader will serve as the operational backbone of the program, driving alignment, managing dependencies, mitigating risks, and ensuring key milestones are delivered on time and with quality.

This role also requires an AI-native mindset and a passion for redesigning work. The ideal candidate continuously identifies opportunities to simplify processes, leverage AI-powered tools and automation, and improve operational effectiveness y will champion innovative ways of working, helping modernize how Employee Success delivers programs, manages operations, and drives impact.

Key Responsibilities

Program Management & Planning

* Own and maintain program plans, managing critical timelines, milestones, dependencies, and stakeholder alignment across ES (HR), Finance, Sales Strategy & Operations, IT, and other cross-functional teams

* Build and manage governance structures, RACI frameworks, and reporting cadences, ensuring accountability and alignment across stakeholders

* Contribute to program timeline development and milestone alignment with key stakeholders

* Oversee complex work streams, ensuring process optimizations are implemented, execution remains on track, and dependencies across teams are proactively managed

* Create and maintain RAID logs and automate status reporting for program leadership

* Manage program communications channels and infrastructure, identifying opportunities to automate and streamline communications through AI and digital tools

* Coordinate across program workstream leaders, executives, and cross-functional stakeholders, preparing leadership updates, risk summaries, recommendations, and decision materials

* Prepare and facilitate program meetings, including agenda development, decision tracking, action-item management, and stakeholder follow-up

* Lead retrospectives, lessons learned exercises, and continuous improvement efforts informed by operational insights and stakeholder feedback

* Support Employee Success strategic initiatives and transformation efforts as business priorities evolve

Systems, Data & Operations

* Build and maintain strong partnerships with systems, analytics, and data teams across the business, ensuring alignment and surfacing risks to program leadership

* Identify, document, and prioritize system enhancements and process improvements informed by retrospectives, stakeholder feedback, audits, and operational reviews

* Lead cross-functional efforts to improve data quality, automate reporting, streamline workflows, and enhance operational efficiency

* Partner with Finance, Engineering, Business Technology, and Position Management teams on process improvement and automation initiatives

* Drive Orgvue and workforce planning activities, ensuring program readiness, stakeholder alignment, and timeline adherence

* Support audit and correction processes, including organizational hierarchy, job profile, and systems data reviews

* Contribute to multi-year transformation initiatives across Employee Success, identifying opportunities to modernize systems, simplify processes, improve operational efficiency, and leverage AI-enabled solutions

Process Transformation & AI Innovation

* Champion…