USA_Business Analyst

The ideal candidate for this role should have 12 years of overall experience, including 6 years of hands‑on Salesforce experience.

1. Salesforce Functional Expertise

• Deep understanding of Salesforce Sales Cloud, Service Cloud, and custom applications.
• Solid understanding of Salesforce Administration.
• Strong knowledge of:
• Permission sets
• Groups
• Sharing settings
• Deep understanding of Salesforce security controls, standards, and best practices.

2. Business Analysis & Functional Design

• Ability to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with stakeholders to validate requirements and ensure alignment with business goals.
• Support enhancement leads in:
• Sprint planning
• Experience working in Agile environments.
• Proficiency with Agile tools, including:
• Jira
• Confluence
• Ability to actively contribute to sprint ceremonies and deliverables, including:
• Strong verbal and written communication skills.
• Ability to work effectively with cross-functional teams, including:
• Business stakeholders
• QA teams
• Developers
• Product owners
• Comfortable presenting functional designs and facilitating discussions across multiple time zones.

5. Documentation & Specification

• Create clear and comprehensive:
• Functional documentation
• Process flows
• Maintain traceability of requirements and ensure alignment with technical designs.