Applications Analyst - Ancillary

Job Description

UW MEDICINE IT SERVICES has an outstanding opportunity for an Applications Analyst 2 – Ancillary Applications.

• Located at UW Medical Center Northwest (1550 N 115th ST, Seattle, WA 98133)
• 100% FTE – 40 hours per week
• Day Shift – Core Hours 08:00 – 17:00 (PST), Monday‑Friday
• Required participation in team on call schedule

UW Medicine IT Services (ITS) supports all UW Medicine institutions, maintaining infrastructure and applications and implementing new services to further the UW Medicine mission.

• 15 days of vacation in the first year, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching 403(b) with immediate vesting

• Analyze and troubleshoot application issues to meet Service Level Agreements, working with user groups to provide diagnostic assistance and problem resolution
• Maintain issue tracking internally and with vendors, following issue tracking policies and guidelines
• Provide proactive status updates to management, customers, and stakeholders
• Meet with customers to identify and analyze system requirements for continuous improvements, set expectations, and escalates issues as needed
• Develop and retain strong positive relationships with constituents, ensuring a thorough understanding of their objectives and requirements
• Prioritize tasks with guidance from designated lead, supervisor, or project manager
• Track detailed status of tasks and work with leads, project managers, or supervisors when tasks vary from initial estimates
• Test all scenarios at the component/feature level, including system changes and development of test plans for usability, performance, and adherence to standards, executing, tracking, and reporting detailed results of application and system testing
• Evaluate and implement management requests for information to generate reporting requirements
• Support training and education program per training system service level agreement

• Bachelor’s degree in Computer Science, Health Information Systems, Mathematics, Information Technology, Business Administration, or related field, or equivalent combination of education/experience
• Ancillary Applications experience is required
• Preference will be given to analysts with two or more years of ancillary application experience

2+ years’ experience must include the following:

• 1+ years providing EHR systems application maintenance/support
• Strong customer‑oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to deliver high‑quality service
• 1+ year experience with application/system configuration and implementation of clinical information systems or related healthcare applications

Pay Range Minimum: $97,020.00 annual

Pay Range Maximum: $ annual

Full benefits coverage available. Please visit the university benefits portal for details.

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all.
As an equal opportunity employer
, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment, as required by Washington state law.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.