Process Improvement Consultant

Overview

Title: Process Improvement Consultant – Core Technology Transformation

Reports To: VP, Operations

Type: Contract with potential to extend.

Location: Hybrid in Seattle, WA (1-3 days a week on-site)

Hourly/Contract Rate: $65-$70/Hour (depending on experience)

The role is a seasoned advisor to reshape how the tech organization functions day-to-day. This person will work across teams to explore current operations, identify inefficiencies, and build scalable solutions within a product-focused structure. Deep experience in organization-wide process change, people-centered delivery, and adaptive frameworks is essential.

$65.00/hr - $70.00/hr

• Review how work currently flows across product, platform, and support groups
• Lead small, interactive sessions to explore workflows and build process maps—strong people skills and a customer-first mindset are key
• Collaborate with stakeholders to co-create future-state designs
• Apply Lean, Six Sigma, or similar methods to drive improvements
• Align efforts with Product, Engineering, and Ops while staying within compliance bounds
• Define impact metrics and track long-term success
• Support change efforts through training, documentation, and clear communication
• Account for SME bottlenecks and dependencies
• Share insights and recommendations with senior leaders

• 7+ years in process-improvement, ops consulting, or enterprise-level transformation
• Proven success in redesigning workflows in software-focused environments
• Strong facilitation chops and stakeholder engagement skills
• Familiarity with Agile, Lean, Six Sigma, or similar frameworks
• Comfortable using tools like Lucidchart, Miro, Jira, and Confluence
• Sharp analytical thinking and clear communication
• Ability to bring clarity to messy, complex environments
• Systems-level thinking and a knack for org design
• Confidence working with execs and frontline teams alike
• Experience in regulated spaces like healthcare or insurance

• Mid-Senior level

• Contract

• Consulting, Strategy/Planning, and Training

• Hospitals and Health Care
• Technology
• Information and Media
• Insurance

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