Computer Support Technician

Computer Support Technician 1

The College of Engineering's Computer Services team has an outstanding opportunity for a Computer Support Technician 1 to join their team.

Reporting to the Associate Director of Computing, the Computer Support Technician 1 is responsible for providing front-line technical support across multiple operating systems, resolving user issues, and maintaining reliable access to software, hardware, and network resources. The role also supports classroom technologies, assists with device deployment and lifecycle management, and contributes to team operations to ensure effective computing services across campus environments.

End-User Support and Technical Assistance (40%)

• Deliver front-line, on-site technical support for Windows, macOS, and Linux systems.
• Respond to support requests through the College ticketing system; triage issues, resolve routine problems, and escalate complex issues as needed.
• Troubleshoot hardware, software, account access, networking, printing, and peripheral issues.
• Support Microsoft 365 applications, University platforms, and software deployments via Microsoft Configuration Manager.
• Assist users in classrooms, labs, offices, and collaborative spaces across multiple buildings.

Instructional and Classroom Technology Support (20%)

• Maintain and support classroom technologies, including projectors, displays, Zoom Rooms, AV systems, and presentation equipment.
• Ensure technology readiness for classes, presentations, and events.
• Support teaching and learning tools such as Canvas and Panopto.

Operational Support and Team Collaboration (20%)

• Assist with the development and maintaining of technical documentation and knowledge base content.
• Provide occasional evening or after-hours support as needed.

Device Deployment and Lifecycle Management (10%)

• Assist with deploying, setting up, maintaining, and retiring desktops, laptops, printers, and other related equipment.
• Support workstation setup, system configuration, software installation, hardware upgrades, and equipment moves.
• Help manage devices using tools such as JAMF and Microsoft Configuration Manager/Intune device management solutions.

Student Computer Lab and Shared Computing Environment Support (10%)

• Assist with maintaining student computing labs and shared systems under supervision to ensure they are working properly.
• Support Linux-based remote desktop systems and shared resources with guidance from senior staff.

To be considered for this opportunity, your application must demonstrate that you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• One year of experience supporting computerized information systems.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager

Additional Qualifications

• Experience supporting Windows, macOS, and Linux in academic or enterprise environments.
• Experience supporting student labs, classrooms, or shared instructional spaces.
• Familiarity with:
  Microsoft 365, Google Workspace, Active Directory, JAMF, Microsoft Configuration Manager (MCM), Canvas, Panopto, Zoom Rooms.
• Experience supporting Dell, Lenovo, and Apple hardware.
• Strong troubleshooting skills across hardware, software, AV systems, and peripherals.
• Ability to explain technical concepts to users with varying technical expertise.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience with asset tracking and lifecycle management.
• Ability to work both independently and collaboratively within a team.
• Commitment to delivering responsive, respectful, and reliable technical support.