T1 Deskside Tech
Job in
Seattle, King County, Washington, 98101, USA
Listed on 2026-06-28
Listing for:
Apex Systems
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Level 1 Desktop Support Technician
The Desktop Support Technician - Level 1 is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. This role involves assisting users with IT-related problems, performing system maintenance, and escalating complex issues as needed.
Responsibilities
- Provide first-level technical support for desktops, laptops, printers, and mobile devices.
- Respond to help desk tickets, phone calls, and emails to diagnose and resolve IT-related issues.
- Install, configure, and update software and operating systems.
- Perform basic troubleshooting of network connectivity issues.
- Assist with the setup and deployment of new computers, peripherals, and software.
- Reset passwords and manage user accounts following company policies.
- Document and track all issues in the help desk ticketing system.
- Provide guidance and training to end-users on basic IT processes and security best practices.
- Work with higher-level support teams to escalate and resolve complex technical problems.
- Maintain IT inventory records and ensure proper asset tracking.
Qualifications & Skills
- Education:
Associate degree in IT, Computer Science, or related field (or equivalent experience). - Experience:
1+ year of experience in IT support, help desk, or desktop support.
Technical Skills
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365 and other common business applications.
- Understanding of basic networking concepts (IP addressing, Wi-Fi, VPNs).
- Ability to troubleshoot hardware issues, including desktops, laptops, and printers.
- Experience with Active Directory and password management.
Soft Skills
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
- Strong mindfulness and ability to follow instructions.
Preferred Qualifications
- Certifications such as CompTIA A+
- Experience with IT asset management and software deployment tools.
- Prior experience in an enterprise IT environment with structured ITIL-based processes.
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