Mid UX Researcher

Our Seattle based Digital Retail Workplace partner is looking for an experienced and influential Mid UX Researcher to help create great employee experiences at work and push our solutions to a new level. We are a group of user-centered designers and researchers that are expanding quickly, which means you will have the opportunity to make an impact not just on the product, but on how the organization works.

• UX/UI Researcher
• CX Researcher
• Usability Testing
• Rapid iterative testing
• Web and Mobile Application testing

• Plan, design, and lead end-to-end research studies and facilitate the research process for product teams and business stakeholders.
• Partner closely with designers, developers, product managers, business partners, and senior leadership to conduct exploratory, formative, and evaluative research studies that enable teams to make informed, confident decisions.
• Determine user research needs and review and evaluate user feedback.
• Own the development of research and insights for a scrum product team that drive the way our product organization understands and designs for our store employees.
• Apply expertise in both qualitative and quantitative methods (e.g., selecting appropriate methods and determining the right research approach).
• Conduct research using a wide range of qualitative and quantitative methods.
• Package insights into tools and assets for designers, product managers, and business stakeholders to leverage (e.g., frameworks, use cases, design recommendations).
• Frame key questions, create research plans to address those, conduct research, and synthesize findings into meaningful, actionable insights.
• Passion for defining and solving problems.

• 3-5 years experience as a UX researcher.
• Experienced in end-to-end research.
• Skilled and interested in heavy evaluative work (e.g., rapid iterative testing, usability, concept testing).
• Light generative work – interviews.
• Experience leading research on mobile applications and websites serving multiple user roles.
• Strong communication and storytelling.
• Experience working in close partnership with designers, product managers, and engineers.
• Knows when quantitative research is needed.
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps.
• Proficient in Figma, Sketch, Invision, DSM, Zeppelin, Adobe XD and other creative suite tools.
• Self‑motivated, detail‑oriented, and able to work efficiently and effectively with cross‑functional teams.
• Positive attitude, collaborative spirit and openness to giving and receiving feedback.
• Solid grasp of user‑centered design (UCD), user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
• Portfolio demonstrating your expertise and ability to articulate your process.

• Scrum team experience (familiarity conducting research within 2‑week sprint cycles).
• UX Design, UI/UX skills.
• Additional skills:
  Test Engineer, Web / GUI Designer.