PSA Engineer - Network​/Transmission

Job Title

Job Description Must Have Technical/Functional Skills

5+ years of work experience in customizing and delivering Energy Management Systems preferably e-terrra AEMS - Reliance

5 + years of experience with C++, Java or other related language.

5+ years of experience with Client's AEMS Reliance source design and development.

5+ years of experience with electric utility industry practices.

5 years of experience with LINUX and Windows Operating Systems

5 years of experience with C, Java & Oracle Database SQL, shell scripting, ability to read and interpret logs & debug files

Installation of Operating system patches and other 3rd Party Software such as Oracle, Net App etc.

System configuration and Hands on Experience in Git Hub and Clear Case

5 years experience on Realtime or Mission Critical Systems

Must have experience in picking up and installing fixes on live customer systems

Proven track record of problem analysis, identification and resolution

Strong troubleshooting & debugging skills

Good communication skills (verbal and written)

MS office applications (Word, PowerPoint, Excel) and MS Outlook competency

Reliance (Formerly known as XA/21) experience

Object-Oriented programming techniques, Oracle, and/or system administration, is a plus

Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments.

The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery

Generic Managerial Skills

Ensure customers' success by fostering a balanced relationship that benefits both Client and the customer with the goal of producing the highest level of customer support and satisfaction.

In this role, you will:

• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
• Ensure solution does solve the customer's issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes.
• Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of Client solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
• Adhere to all Quality processes.
• Ability to be part of an on-call rotation for after business hour customer calls.
• Ability to travel to customer sites.