Technical Program Manager, Amazon Connect

As part of the AWS Applied AI Solutions organization, the Technical Program Manager will lead telecommunications infrastructure programs that enable Amazon Connect’s voice communications. The role involves defining program strategy, delivery roadmaps, and well‑architected approaches, working independently on high‑ambiguity challenges, and driving innovations that reduce repeated engineering effort and enable scalable growth.

• Own end‑to‑end delivery of telecommunications infrastructure programs, serving as single‑threaded owner with accountability for program strategy, execution, and business outcomes.
• Define delivery roadmaps and well‑architected approaches for telecommunications infrastructure delivery.
• Design and develop infrastructure workflows and automation tools leveraging AI capabilities to analyze operational data, automate routine infrastructure tasks, and reduce manual intervention across carrier management and capacity planning processes.
• Write compelling 1‑pagers and project reports for VP‑level leadership that communicate program status, decisions, risks, and mitigation strategies while translating complex technical programs into clear business narratives.
• Collaborate daily with Product Managers, Business Development Managers, external carrier technical teams and leadership, Engineering Managers, Software Development Managers, Operations Managers, Application Security teams, and AWS Support teams to align technical delivery with business objectives.
• Create mechanisms and processes that increase team effectiveness, reduce repeated engineering effort, and enable scaling without proportional overhead increases.
• Drive structured improvement programs that identify operational patterns and systemic inefficiencies, translating insights into automation and tooling initiatives.

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.

• Experience in project management disciplines including scope, schedule, budget, quality, risk, and critical‑path management.
• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPIs/SLA that drive multi‑million dollar businesses and reporting to senior leadership.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Compensation for this position ranges from USD  to USD  annually, and includes sign‑on payments, restricted stock units, and comprehensive benefits such as health insurance, 401(k) matching, paid time off, and parental leave.