Senior IT Systems Lead

As a recognized Hemophilia Treatment Center and a Center of Excellence, the Washington Institute for Coagulation d/b/a Washington Center for Bleeding Disorders (WACBD), is committed to the wellbeing of patients with an inherited bleeding disorder across the State of Washington, neighboring states, and Alaska.

Our staff is an ensemble of dedicated healthcare professionals and support personnel that are striving to ease the burden that bleeding disorders have placed upon our patients.

Employee Benefits include Medical, Dental, Vision, Basic Life premiums paid at 100% by employer, generous PTO accrual, 401(k) with 6% per payroll match, company provided parking or transit pass, professional work environment in downtown Seattle.

The Senior IT Systems Lead serves as WACBD’s hands‑on technology leader and primary internal owner of IT operations, responsible for systems reliability, cybersecurity, compliance, vendor oversight, service delivery, and practical technology planning. This role ensures WACBD’s technology environment is secure, reliable, HIPAA‑compliant, and aligned with the needs of clinical, pharmacy, administrative, and patient‑facing operations.

Working across departments and with the Managed Service Provider (MSP), this role clarifies ownership, strengthens service delivery, and translates operational and compliance needs into effective technology solutions. Within the first 90 days, the Senior IT Systems Lead / IT Manager will assess the current IT environment and recommend priorities to improve accountability, cybersecurity, infrastructure, vendor coordination, and the appropriate balance of internal and MSP support.

As the senior escalation point for technical risk and complex IT issues, this role balances hands‑on execution with oversight, governance, and continuous improvement. It is ideal for a practical IT leader who can build structure in a growing organization, reduce risk, and support technology decisions that directly advance patient care and organizational performance.

• Develop and maintain the IT roadmap aligned with business, clinical, pharmacy, compliance, and operational priorities.
• Serve as WACBD’s internal owner for IT accountability, including outages, escalation decisions, technology priorities, policy/compliance follow‑through, vendor coordination, and practical risk‑based decision‑making.
• Oversee managed service provider performance, including service desk support, monitoring, patching, backup/disaster recovery, Microsoft 365 security, user setup/decommissioning, technical alignment reviews, and security/compliance‑related deliverables.
• Manage IT budgets, contracts, licensing, vendor relationships, and technology investments.
• Lead technology projects from planning through implementation, ensuring timelines, budgets, and objectives are met.
• Establish help desk/service‑level expectations, support triage and escalation, and promote responsive customer service.

• Oversee network, server, cloud, telecommunications, endpoint, Microsoft 365, Azure/Entra , identity management, and collaboration environments.
• Manage workstation deployment, hardware procurement, lifecycle management, backup, disaster recovery, and business continuity planning.
• Support EHR, specialty pharmacy systems, clinical applications, integrations, upgrades, testing, and vendor coordination.
• Lead cybersecurity initiatives, including risk assessments, endpoint security, patching, vulnerability management, CVE remediation decisions, access controls, intrusion monitoring, incident response, and corrective action follow‑through.
• Ensure compliance with HIPAA, HITECH, URAC‑related technology requirements, and other applicable healthcare and security standards.
• Develop and maintain IT policies, procedures, standards, compliance documentation, data integrity controls, and governance practices.
• Provide or coordinate hands‑on technical support when needed, including desktop, Microsoft 365, network/server troubleshooting, workstation setup, and help desk triage during transition periods or operational…