Senior Infrastructure Engineer, IT

We are a certified B Corp, headquarted in Seattle.

• Project Execution:
  Lead the technical deployment and lifecycle management of core platforms (such as IDP, MDM, and ITAM tools) from setup to full rollout under general guidance.
• Technical Escalation:
  Act as the senior resource for the IT service desk, assisting team members with complex configurations and advanced troubleshooting.
• Systems Optimization:
  Manage and optimize SharePoint Online, ensuring site designs and permissions structures adhere strictly to established corporate data-governance baselines.
• Infrastructure Scaling:
  Adapt and scale global infrastructure to accommodate rapid international expansion. Build and manage automated, zero-touch deployment frameworks for a mixed-OS fleet (Windows & Mac) using modern, unified endpoint management tools like Jump Cloud, Ninja One, or Kandji/Iru, ensuring seamless hardware delivery and security compliance for offshore staff.
• Vulnerability Remediation:
  Partner directly with the Information Security Team to swiftly execute technical tasks required to remediate infrastructure vulnerabilities within SOC2 and ISO frameworks.
• DR & BCP Alignment:
  Assist in the testing and technical maintenance of corporate Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Technical Baselines:
  Establish and enforce configuration baselines for all managed workstations to eliminate configuration drift across the global fleet.
• L2+ Operations:
  Provide high-level technical support for complex hardware, network, and cloud software issues that exceed standard service desk capabilities.
• Observability & Monitoring:
  Deploy and fine-tune infrastructure monitoring tools to proactively track global system health and maintain situational awareness.
• Vendor & Stack Administration:
  Coordinate with SaaS and infrastructure vendors to resolve systemic bugs, manage API integrations, and provide deep technical administration for Google Workspace, Azure/GCP, and EDR systems.
• ITIL Service Delivery:
  Follow disciplined ITIL frameworks for incident, request, and rigorous Change Management to ensure minimal business disruption.
• AI-Augmented Engineering:
  Proactively leverage generative AI tools to validate administrative scripts, synthesize technical data, and rapidly author Standard Operating Procedures (SOPs).
• Knowledge Management:
  Act as a core contributor to the team Knowledge Base, ensuring infrastructure configuration changes and workflows are thoroughly documented.

• Experienced Project Driver:
  Proven track record of executing mid-to-large scale IT infrastructure projects and delivering them reliably on schedule.
• Analytical Systems Thinker:
  Possesses the situational awareness to understand the downstream impacts of configuration choices before execution.
• Proactive Problem Solver:
  Independently identifies infrastructure optimization opportunities, writes targeted scripts (Power Shell/Python), and proposes practical technical solutions.
• Clear Communicator:
  Comfortable working across international time zones and collaborating effectively with cross-functional team members.