UX Designer, Planning Tools, Customer Service

Position: UX Designer, Planning Tools, Amazon Customer Service
Description

Amazon's mission is to be earth's most customer-centric company. One of the ways we are doing this is by transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience. Amazon Customer Service User Experience Studio is seeking a UX Designer to improve the operational tools that anticipates customer needs and continuously enable associates to solve real-world challenges before they even reach customers.

Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer.

You'll do great in this role if you are:

- Passionate about creating elegant, simple to understand designs

- Able to balancing customer experience, business goals, and technical constraints

- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

- Have advanced knowledge of emerging AI/ML applications in user experience

Key job responsibilities

- Build end-to-end designs for a brand new customer service tools, from concept to launch

- Partner with product, engineering, and research teams to deliver impactful solutions

- Participate in design reviews and workshops to align stakeholders on UX direction and delivery

- Create user interfaces that reveal meaningful patterns to users

- Experiment with innovative tools and UX best practices

A day in the life

You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners. You will present and defend design decisions to senior designers and project leadership, ensuring prioritized outcomes through design excellence.

About the team

The team you will be working with is very supportive and understands that growing as a studio means growing as individuals. There are ample opportunities to learn new skills and expand your scope. The team works well together and makes time for relationship building - a good sense of humor is always appreciated.

Basic Qualifications

- 3+ years of design experience

- Have an available online portfolio

- Bachelor's degree in graphic design, interactive design, or equivalent

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

- Experience in delivering design solutions as a UX designer or interaction designer

Preferred Qualifications

- Experience working in a collaborative team and working directly with developers for implementation of designs

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

- Experience in visual design expertise demonstrated through mockups and style guides

- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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