Senior Technical Program Manager; TPM), Items and Platform

Senior Technical Program Manager (TPM), Items and Offers Platform - Offers

Job  |  Services LLC

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Our systems are at the core of  We serve the product and offering catalog containing billions of records, and we are the authority for product information, including availability and price. Our systems respond to billions of requests per day that power the Amazon shopping experiences and other customer interfaces, such as Amazon Shopping App, Kindle, Wholefoods, Amazon Fresh and Amazon Alexa.

We get more traffic than most other Amazon systems and most requests are handled within a few milliseconds.

We are regularly challenged by new business use‑cases that bring in high levels of ambiguity and competing priorities. Our team has been instrumental in launching high‑impact customer features, such as "Buy For Me" that helps customers discover and seamlessly purchase select products from other brands’ sites if those items are not currently sold in Amazon’s store. We also helped launch "Amazon Haul", with its own shopping experience, search, cart, and checkout so customers can build up a great haul of items at low prices of under $20.

By building segmented offers, we helped Amazon provide sub‑same‑day delivery to our customers and achieve the fastest delivery speeds in the US last year. We are also tackling the challenge of implementing regional pricing that scales to meet the unique needs of diverse markets, ensuring our customers receive fair and competitive prices no matter where they are located.

While large‑scale, high‑throughput, low‑latency systems are common at Amazon, the services operated by this team differentiate themselves by being the top‑traffic serving systems, serving hundreds of trillions of requests per day, supporting 1 billion transactions per second in single‑digit millisecond latencies. These systems source data from many data sources and execute logic to determine buyability of the items in the Amazon catalog, which is consumed by hundreds of systems.

In this role, you will participate in all parts of the software development process, from collaborating with customers to understand their needs, to design, to executing that design in a scalable and extensible way. You will have the opportunity to solve hard problems and help the business grow. Successful candidates are passionate about translating high‑level, ambiguous business goals to software platforms that enable multiple businesses.

• Interact with Project Sponsors, other Technical Program Managers, and multiple development teams to define and deliver complex cross‑functional projects.
• Drive large scale projects spanning teams across Amazon from inception to conclusion, create the roadmap, define user stories, research appropriate technical solutions.
• Clearly communicate roadmap, plans and project status to management and key technical and business stakeholders.
• Work closely with the software development team on delivering high‑quality solutions, and provide guidance regarding architecture, design, and priorities.
• Engage with other teams across Amazon to evangelize the team and your projects, to build relationships and help identify existing technologies that can be leveraged to meet your team’s goals.
• Identify, assess and mitigate risks, provide escalation management, anticipate and make trade‑offs balancing the business needs versus constraints.
• Create, maintain and disseminate project information to stakeholders.

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules
• Experience owning/driving roadmap strategy and definition

• Bachelor’s degree in engineering, computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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