Systems Engineer III - Storage

Systems Engineer III – Storage

The Systems Engineer III – Storage will have technical ownership of a critical 10+ PB data environment that supports our scientific and administrative functions. Collaborating closely with the Principal Storage Engineer, this role drives the design, implementation, and operational excellence of Tier-1 storage ecosystems, specifically Dell Isilon/Power Scale, Net App and Nimble, as well as data protection platforms like Cohesity and Veeam.

Beyond daily administration, the SE III will focus on engineering solutions for scale, utilizing Power Shell or Ansible for automation, driving data governance strategies for unstructured data, and optimizing storage performance for virtualization workloads. This engineer must be capable of analyzing complex performance bottlenecks, forecasting capacity trends for multi-year planning, and translating architectural concepts into executable technical plans.

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

• Fulfill day-to-day operational tasks associated with maintaining infrastructure systems.
• Serve as technical lead or team member for large, complex projects to provide new or improved infrastructure services.
• Install, build, configure, administer, and decommission infrastructure systems, including upgrades, patches, and migrations.
• On a rotation basis, provide 24/7 on‑call support for mission‑critical infrastructure systems.
• Provide Tier 3 support of infrastructure systems. Act as an escalation point for technical issues as required.
• Monitor and report on infrastructure systems’ usage, capacity, and availability. Set appropriate monitoring and alerting levels for infrastructure systems.
• Respond to incidents and service outages to restore service interruptions in a timely manner.
• Fulfill service requests in the most supportable and expedient way.
• Monitor and tune infrastructure systems for optimal performance.
• Control and limit infrastructure systems’ access in compliance with security policies and best practices to maintain system integrity.
• Create new and maintain current and accurate technical documentation and diagrams.
• Develop and nurture relationships and collaborate with other members of IT staff and end users to resolve technical challenges.
• Lead hardware / software evaluation for infrastructure systems.
• Participate in and present at design reviews to ensure reasonable and supportable solutions.
• Lead and promote the use of and offer improvements for departmental processes such as change management, incident management and problem management.
• Perform assigned tasks to improve processes, meet departmental goals.
• Analyze, troubleshoot, and resolve infrastructure systems’ issues.
• Identify opportunities and improve operational efficiencies.
• Eliminate manual tasks via configuration management and automation tools or scripts.
• Design, plan, build, and lead system and disaster recovery tests.
• Train and excel in expertise of specialized technical area(s). Act as a subject matter expert in specialized technical area(s).
• Mentor entry and intermediate level staff.
• Perform complex planned maintenance after‑hours / weekends as required.
• Deliver formal and informal presentations on a variety of technical topics.
• Inform leadership of systems status, currently tracked issues or problems.
• Perform analysis, capacity planning, and performance planning on infrastructure systems.
• Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.
• Perform other duties as assigned.

• Ability to effectively prioritize work, juggling daily support responsibilities with project‑driven tasks.
• Strong ability to analyze, troubleshoot and identify root causes for large and complex technical problems.
• Ability to develop reasonable and effective creative solutions.
• Ability to interact successfully and communicate clearly. Able to exercise a high degree of discretion and judgment.
• Aptitude for developing scripts and other tools for automations.
• Ability to document and diagram complex systems.
• Promote…