IT System Administrator – Senior​/Specialist

IT Systems Administrator (Senior/Specialist)

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

WSDOT is seeking an IT Systems Administrator (Senior/Specialist) for a vacancy in Shoreline, WA. The position's duties include Windows server administration, Active Directory administration, server backup and restore, application management, VMWare, cloud services, network diagnostics and troubleshooting, and operational technology management in an active directory environment. A strong candidate will possess advanced systems and network administration expertise, strong troubleshooting skills, and experience supporting complex and mission-critical environments.

The NWR Technology Services provides services to over 2000 employees among 61 sites in a six-county area, including NWR and the agency's Urban Mobility, Access and Mega Programs Division in the Puget Sound area that are making multi-modal investments in partnership with local agencies on WSDOT's facilities.

Among the varied range of responsibilities held within this role, the IT System Administrator – Senior/Specialist will :

• Create and define automated workflows and installation routines for System Administration across a wide variety of technologies and services for NWR.
• Provide System Administration for a wide variety of technologies and services to WSDOT business areas.
• Independently work on all levels of assignment that involve the administration of IT and operational technology (OT) systems, services, and applications.
• Monitor Infrastructure event log and server performance to analyze trends and identify issues.
• Configure, install, and maintain OS platforms, such as Window and Linux.
• Maintain security patching on all OS platforms and applications.
• Provide quality assurance expertise through skilled support for life cycle and complex trouble issues in management and administration of network infrastructure.
• Work with HQ Network Operations to procure, dispose, configure, deploy, and troubleshoot network equipment and cabling.
• Transport IT hardware, tools, and related materials to and from installation, maintenance, and removal sites.
• Serve as a subject matter expert for escalating network issues; provide timely response to customer escalations.
• Provide leadership and subject matter expert consultation for large-scale projects and enterprise systems that have an impact on an entire division or agency.

To be considered for this opportunity, the following competencies are required :

• Systems Administration & Problem Solving: Demonstrated experience with Active directory and Azure system administration, troubleshooting, and problem solving with an ability to make independent decisions and judgements about workflows and work priorities.
• Technical Implementation & Consulting: Technical and operational experience providing consultation and independently installing, configuring, and maintaining IT hardware and software.
• Enterprise Technology Support: Experience supporting enterprise environments as both an individual contributor and team member, including Microsoft 365, Microsoft Operating Systems, Microsoft Office Suite, Active Directory Group Policy, iOS, and Adobe products.
• Project Management & Customer Service :
  Experience planning and managing IT projects impacting divisions or agencies, including providing technical consultation and delivering services within a customer-focused technology environment.
• Time and Task Management: Demonstrated ability to complete assignments within established timelines and manage priorities across concurrent projects and vendor engagements. Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven…