UX Designer, Customer Service

Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a UX Designer to improve the Associate and Customer Experience. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues.

You’ll do great in this role if you are:

• able to carefully balance associate needs, business goals, and technical constraints
• passionate about creating elegant, simple to understand designs
• excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
• have advanced knowledge of emerging AI/ML applications in user experience

• Collaborate with senior team members to deliver intuitive, high quality, user experiences
• Create prototypes that demonstrate best practices in interaction patterns
• Craft user-centered experience designs informed by customer feedback and research findings
• Translate business requirements into interaction flows and prototypes
• Develop compelling narratives that effectively communicate design decisions to diverse stakeholders

A day in the life:
You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts.

• 1+ years of design experience
• Have an available online portfolio
• Currently have, or are in the process of obtaining, a Bachelor's degree or above in Design, Human-Centered Interaction, Statistics, Psychology, Computer Science, or related fields

• 3+ years of design experience
• Knowledge of mobile and web design patterns and accessibility standards

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.