RFID Store Operations Engineer, JWO Merchant Operations

Job Overview

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use.

• Understand the business/operational needs and challenges of JWO’s RFID customers, across our current verticals
• Stay current on the features and benefits of JWO’s latest RFID products and tools, as well as their constraints and limitations
• Provide RFID customers the right (in-store and back-of-house) RFID solution the first time, proven with quantitative before/after data
• Adhere to, enforce, and improve our store configuration and launch process, in partnership with sales and implementation teams
• Identify any gaps in JWO’s RFID product offering and elevate them to our product team for short‑term mitigations and long‑term solutions
• Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills.
• 25% expected travel based on business needs

To be successful in this role you will need to be able to quickly learn the business and operational demands of our customers across different business verticals, and reliably define the right complement of RFID‑based solutions that deliver demonstrable customer value. As your ability to deliver “the right solution the first time” grows, you will need to define and drive the implementation of scalable processes and tools that ensure new customers continue to receive the right solutions as our business and product offerings grow.

You will work with senior leaders across the JWO organization, and work directly between sales and implementation teams to define, adhere to, and enforce store launch processes that quickly gather customer requirements and transform them into implementable RFID solutions that can be deployed quickly. You will be challenged, you will learn, you will work on high‑impact & high‑visibility projects, and you will grow.

• Bachelor's degree or above in STEM (Science, Technology, Engineering, and Mathematics)
• 5+ years of Microsoft Office products and applications experience
• Experience working in a fast‑paced and highly cross‑functional organization
• 5+ years optimizing designs, processes, and/or products in retail and/or engineering
• Experience working directly with customers and delivering products/solutions with quantitative impact
• Experience and technical background in defining standardized processes and scalable software tools

• Experience in Lean Management, Six Sigma and other operations engineering tools
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
• Experience in retail, operations and/or business management
• Experience building or using optimization software (system design, multi‑step processes)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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Company – Amazon Development Center U.S., Inc.

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