Managed Services Architect: Business & Technology Lead

The opportunity

The Global Solutions team leads the investment to create and enhance our Assurance Managed Services solution portfolio. We work closely with business domain leaders to define the global vision for Assurance Managed Services and set the standards to which our managed services are developed and delivered.

With clients increasingly seeking to digitize their operations, we collaborate with EY technology teams, technology alliance partners, and the broader ecosystem to identify and leverage the latest technology applications, including predictive analytics, AI, and machine learning to optimize our services and provide deep client insights into their own business operations.

The team is made up of data specialists (data architects, data engineers, data scientists), technology architects, process and controls architects, business transformation specialists, and client‑facing deal architects.

We are seeking to expand this team with experienced Solution Architects to support the growth of Assurance Managed Services. These Solution Architects will partner with business domain leaders to shape, design, and commercialize managed services offerings, translating market opportunities, customer requirements, and domain‑specific needs into scalable, operationally and commercially viable managed services architectures.

The ideal candidates will combine strong business and technology acumen with architectural rigor and have a proven ability to convert strategic intent into structured managed service portfolios, operating models, and commercial frameworks.

We are seeking individuals who, in addition to the broad architectural responsibilities described, will act as the domain lead in the following areas:

• Solution Architect – Business and Service Architecture Lead
• Solution Architect – Technology Architecture Lead

Strategic Business Alignment

• Partner with business domain leaders within the EY Sub‑Service Lines to understand strategic objectives, market opportunities, competitive positioning, and growth targets.
• Facilitate structured discovery sessions that ensure client, EY, and third‑party requirements are fully elaborated, captured, and considered throughout the solutions development lifecycle.
• Translate the business strategy and requirements into clear managed services value propositions and solution architecture roadmaps.

Managed Services Architecture

• Design end‑to‑end managed services business architectures that incorporate standardized, scalable constructs that enable repeatability and margin optimization. With the support of domain architects and specialists, including process, technology, data, and commercial, lead the overall solution architecture, ensuring alignment between business architecture, technology architecture, and operational capabilities.
• Solution / service scope definition
• Client experience blueprints
• Process and controls design
• Technology architecture and design
• Operating model and governance structure
• Service lifecycle model (including onboarding, offboarding, and in‑flight change)
• SLA/OLA frameworks
• Ensure compliance with regulatory, security, controls, and risk frameworks where applicable (e.g., SOC1).
• Delivery model (global/local/hybrid)
• Commercial and pricing models
• Ensure regulatory and legal compliance requirements are fully considered when developing and maintaining standard architectures, and when assessing requests for solutions and deals to deviate from standard architectures and design patterns.
• Liaise with IT security, data security, quality and risk management, independence, and other stakeholders to ensure architectures, designs, and operational services meet broader EY requirements and standards.
• Contribute to the design and development of the Managed Services Orchestrator.

Commercial & Financial Modeling

• Support business case development including revenue projections, cost structures, margin modeling, and investment requirements.
• Align service design with target financial outcomes and go‑to‑market strategy.
• Contribute to pricing strategy, packaging, and monetization frameworks.
• Ensure solution and deal architectures are subject to robust cost and…