GVC Cloud Nightforce Support Engineer
Listed on 2026-07-13
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IT/Tech
Technical Support, Cloud Computing: Infrastructure & Operations
Job Category
Customer Success
Job DetailsSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
This Government Cloud Weekend Nightforce Support Engineer role provides the highest level of overnight support and expertise to some of our largest and most strategic government accounts both Premier and Signature. The responsibility includes developing a strong partnership cross‑cloud across Global Support, CCE, CIC, and Cloud Success. As a member of the Nightforce Support team, this Support Engineer is technically competent, expands across multiple Salesforce products, is business oriented and highly customer centric, with opportunities for cross‑cloud certifications and specialized government cloud expertise development.
The Gov Cloud Nightforce Support Engineer is a customer‑focused expert responsible for Gov Cloud/US‑only Support handling and execution of all Severity cases and chat across Service Cloud, Sales Cloud, Industries, Agentforce, Data Cloud, Marketing Cloud, Mule Soft, Revenue Cloud, Own Backup, and Tableau Next, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
Government requirements: Must be a sole U.S. Citizen (Non‑dual citizen) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Citizenship will be verified through two of the following REAL documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.
Availability: This role requires availability for an overnight shift, operating from 9:00 PM to 6:00 AM PST, Thursday‑Monday.
Responsibilities- Serve as a Trusted Advisor, driving conversations with customer business stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.
- Solve highly visible, technical, global and strategic, enterprise cases and ensure the highest levels of customer satisfaction with exposure to all skill groups and areas of the product/platform for the most critical issues.
- Understand how Gov/US‑only Support customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.
- Provide proactive support, including system/limit monitoring and communications, deep Splunk analysis, creation of proactive alerts, and work with Customer Centric Engineering and Technical Enablement teams on proactive tuning and recommendations to minimize potential service disruptions.
- Advocate for Gov/US‑only customer priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues, product roadmap changes and new features as well as pilot programs.
- Lead the resolution of critical technical issues, providing prompt and complete resolution to technical and business challenges.
- Assist developers in troubleshooting their integration with APIs, Apex, Visualforce and other developer products, debugging, troubleshooting, and taking responsibility to see the issue fully resolved.
- Participate in project work, including envisioning and building new monitoring and/or reporting tools, improving existing processes, and developing additional “white glove” support practices related to incident prediction and prevention capabilities.
- Serve as a Subject Matter Expert (SME) providing the highest level of expertise in Salesforce Support,…
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