ADC Engineer , AWS ADC Monitoring & Observability

Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions? Would you like to do this using the latest cloud computing technologies while being part of the world’s most advanced cloud infrastructure?

AWS Cloud Watch is seeking engineers passionate about troubleshooting technical issues, automating manual processes, and continuously improving service efficiency to enhance customer experience. In this role, you will support Cloud Watch Monitoring and Cloud Watch Logs services in specialized security regions, working in a dynamic environment with software development teams to deliver reliable services to our customers.

This position requires that the selected candidate currently possess and maintain an active TS/SCI security clearance. The position further requires that, after the start, the selected candidate maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

• Analyze defined projects and break down the work to help define milestones and success criteria.
• Identify when implementations lack high availability or contain defects; investigate systemic patterns.
• Resolve, mitigate, or escalate operational concerns in a timely manner.
• Support the operational stability of Cloud Watch and Cloud Watch Logs services in ADC environments.

• Investigate the root cause of a customer issue impacting Cloud Watch service visibility.
• Analyze metric trends to identify performance degradation or capacity concerns.
• Collaborate with the team on automation opportunities for common operational tasks.
• Participate in on-call rotations, responding to service alerts and customer issues.
• Dive deep into logs and metrics to understand system behavior and dependencies.
• Discuss and implement improvements to the team's operational processes.

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security- 1+ years Linux systems administration experience.
• 1+ years technical troubleshooting / support experience.
• 1+ years of networking experience.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

• Experience with distributed systems at scale.
• Experience with service-oriented architecture and web services.
• Experience with systems administration on either Linux/UNIX or Windows operating systems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. The base salary range for this position is 91,000. USD annually.