Senior AV Automation Engineer

Job Category

Enterprise Technology & Infrastructure

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

• Design and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations—reducing manual effort at scale.
• Develop observability solutions— including monitoring, alerting, dashboards, and health checks—for meeting room devices, AV systems, network dependencies, and vendor platforms using tools such as Splunk, Grafana, Slack workflows, and Net Box.
• Create scalable support and self‑healing workflows that help support teams diagnose issues faster, trigger approved remediation steps, and maintain configuration data quality across systems, vendor portals, and inventory platforms.
• Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation, reliability improvements, and operational best practices.

• You have 5+ years of experience in systems engineering, site reliability engineering, Dev Ops, AV automation, or a closely related technical field.
• You’re proficient in Python (or a comparable modern scripting language) and have hands‑on experience building REST Application Programming Interface integrations, handling JSON payloads, and creating event‑driven workflows.
• You have experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, and can apply those skills to connected hardware environments.
• You have foundational knowledge of networking concepts relevant to connected hardware— including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet— and a demonstrated track record of turning ambiguous operational problems into scalable, reliable solutions.
• A related technical degree is required.

• You have experience with Infrastructure as Code, Git‑based workflows, and Continuous Integration/Continuous Deployment pipelines, along with familiarity with observability platforms such as Splunk, New Relic, Kentik, or Grafana.
• You’ve worked with enterprise AV systems or collaboration platforms at scale—including hands‑on experience with Google Meet hardware, Logitech, Neat, Cisco, Q‑SYS, or similar devices.
• You have experience integrating APIs from SaaS platforms such as Google Workspace, Zoom, Web Ex, and Slack, or building Chat Ops workflows and agent‑driven remediation tools.
• You hold relevant industry certifications in collaboration platforms, AV hardware, or cloud technologies (e.g., Certified Technology Specialist, AWS, Splunk, or vendor certifications).

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination. All employees and potential employees will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Recruiting, hiring, and promotion decisions are fair and based on merit. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

The typical base salary range for this position is $148,500 – $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $178,900 – $246,000 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.